Why is my Shopee account suspended?

When your Shopee account is suspended during use, this can greatly affect your purchasing activities. In this article, Optimal FB will help you learn about why Shopee accounts are locked and how to fix this problem so you can continue operating on the Shopee platform normally.

Why is my Shopee account suspended?

A limited Shopee account is a serious problem that can happen to any user and is mainly caused by violations of Shopee’s policies. When an account is limited, the Shopee system will apply restrictions, reduce features, or even prevent activity of that account. Here are some common reasons why Shopee accounts are limited:

• Fake reviews and fake orders: This is one of the most common causes. Users may intentionally leave reviews that are not genuine, not from customers who actually purchased the product. They can use one account to review products from many different shops in a short period of time. Using multiple accounts on the same device or network can also lead to IP address sharing, increasing the possibility of restrictions.
• Abusing promotions: Shopee regularly organizes promotions to attract users. However, using multiple accounts to receive incentives, or using methods to take advantage of discount codes or flash sale programs is also a cause of account limits.
• Fraudulent and deceptive practices: creating orders for non-personal use, purchasing goods for resale in large quantities, or performing fraudulent activities for personal gain on Shopee.
• Selling poor quality products: Shopee always puts customers’ interests first. Therefore, any behavior related to selling poor quality goods, counterfeit goods, imitation goods, or products prohibited by law may result in the limitation of sales accounts.
• Violation of regulations on login names and language: Using login names or shop names that are similar or similar to the official Shopee brand, or to other e-commerce sites such as Lazada, Sendo, Tiki, as well as using inappropriate and vulgar language during the sales process, Shopee may consider it a violation and limit the account.

To overcome the problem of Shopee accounts being limited, users need to strictly comply with Shopee’s regulations and policies, and actively cooperate in the process of resolving the problem with this platform’s support department. This will help users quickly restore normal operations on Shopee without experiencing long-term problems.

Remedy when account is suspended

When your Shopee account is locked or limited, there are a few ways you can refer to solve the problem:

Handle it yourself while waiting for support from Shopee

If you need to use Shopee immediately but your account is locked or restricted, you can apply the option of creating a new account. However, this does not guarantee that you will continue to make purchases without encountering similar problems because if you are not careful, your new account may also be locked.

Things to note when creating a new account:

• Personal information: The information on the new account should not be related to the locked Shopee account. You need to use a completely new phone number or email to sign up.
• Used device: Do not use a device that has previously logged into a locked Shopee account to register a new account. The Shopee system can detect and lock your new account. If you need to use an old phone, you must reset it to factory settings before registering.
• Internet: Reset your Internet before creating a new account to avoid duplicate network IP addresses. Turning off wifi, 3G, or 4G and then turning it back on will help you get a new IP address.

You can follow the instructions above to create a new account while waiting for your official Shopee account to be unlocked.

Instructions for unlocking a Shopee account that is banned from direct payments

The case where you cannot pay upon receipt occurs when you refuse to receive the goods twice within 30 days (also known as “goods bomb”). Shopee will block your cash-on-delivery feature within 60 days.
To unlock in this, you need to pay in advance with a bank card when placing a new order. This way, you can continue to use the cash-on-delivery feature on Shopee without facing payment restrictions.

Contact Shopee team for support

To resolve when your Shopee account is locked or limited, you need to contact Shopee’s support hotline. If no complaint is submitted within 30 days, your account will be permanently locked. You can contact Shopee through the following channels:

• Call Hotline: 19001221
• Send an email to address: [email protected]
• Chat directly on Shopee’s Facebook fanpage

These are the means you can use to receive support from Shopee and resolve issues related to your account.

When will accounts be permanently locked?

When receiving a complaint about account locking, Shopee’s risk management department will ask you to provide some specific documents and information to complete the account recovery process. These documents may include:

• For buyers: purchase invoices, images of purchased products, and any related information.
• For sellers: business license (if any), goods delivery record, product origin confirmation record, sales invoice/receipt, business model declaration, and other related documents.

Shopee accounts can be permanently locked in the following cases:

• Shopee has not received any response from you within 30 days.
• Your request to restore your account was not accepted by risk management.

In the article above, we have listed the detailed content in the most accurate way. We hope that the information we have shared can help everyone find out the reason why their account was suspended by Shopee and successfully take steps to fix it.

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