Shopee is one of the largest and most popular online shopping platforms today. Here, shoppers can browse and purchase their favorite items at extremely low prices while enjoying many attractive offers. After placing an order and the order is delivered, what will happen if buyer did not click order received Shopee? Follow this article by Optimal FB Agency now.
About Shopee
Shopee is a leading e-commerce platform in Taiwan and Southeast Asia, established by SEA Group of Forrest Li in Singapore in 2015. It provides an easy, convenient, and fast online shopping service for sellers and buyers.
Shopee is an e-commerce platform with a very large online transaction volume, with over 16 million downloads and 46 million products listed. You can order on Shopee with two payment methods: cash on delivery and online payment via Shopee Pay or a linked bank account.
Compared to other e-commerce platforms, Shopee has distinct advantages such as allowing sellers and buyers to contact directly through the Chat box. It provides a fast, visual shopping experience for users. Shopee ensures order fulfillment for sellers and protects buyers’ rights. Moreover, the platform integrates with many shipping units.
On Shopee, a diverse range of products is offered at various prices from low to high. Shopee supports sellers in creating discount codes for one product or the entire product range to encourage more shopping and help boost business. Buyers can use Shopee for free and purchase items at low prices with many attractive offers. In addition, please see more information about: How to unbanned device from Shopee
Steps to order on Shopee
To get an answer to the question: “What will happen if buyer did not click order received Shopee?”, you should the shopping steps on this platform!
Step 1: Search for products
Log in to your Shopee account created on the Shopee app. Then search for the product you want to buy by using the product image or name.
Step 2: Select the appropriate product
Once you find a product, use filters to sort through categories to find the right product for your shopping criteria. Once you find the product you want to buy, click on it to view details. Pay attention to the product description and reviews to make a decision.
Step 3: Add products to the cart
If you decide to buy and pay, click on the cart icon to add the product to your cart. If you want to pay for just one product, click the Buy Now button.
Step 4: Enter the delivery address
Choose the product you want to pay for and then click the Buy button to move to the next interface. Here, enter the delivery address, either a private home or office, as suggested accurately.
Step 5: Use a discount code
Next, scroll down and click on the Shopee Voucher section to use a discount code (if available). Once you have chosen a discount code, click the Agree button to confirm. Next, you may toggle the use of Shopee Xu if you want to use it.
Step 6: Choose a payment method and place the order
Now, select the payment method you want by clicking on the Payment Method section. Once you’ve chosen a payment method, click Agree to confirm your choice. Finally, just click the Place Order button to complete the process.
The screen will display the estimated delivery time of about 3 – 5 days. After receiving the goods and completing the payment procedure (if you choose cash on delivery), you will then need to click on the Received button on the order to complete the transaction. So, what if you forget to click on the Received button? Stay tuned for more content below!
What will happen if buyer do not click order received Shopee?
Currently, after receiving the goods, there are many cases where buyers do not confirm receipt on Shopee. This causes many shop owners to worry about the impact on the transfer of sales proceeds into their Shopee wallet. So, what will happen if buyer did not click order received Shopee?
No. Shopee has specific regulations stating that if the buyer does not confirm receipt within 3 days of successful delivery, Shopee will automatically assume the order has been completed. Sales proceeds will be added to the seller’s Shopee wallet automatically after one day.
To address the issue of buyers not clicking to confirm receipt, sellers can contact the buyer through Shopee chat, send a message by phone, or directly call the buyer. Alternatively, contact Shopee’s customer care if the buyer does not confirm receipt on Shopee. If Shopee does not add the money after three days, the seller can file a complaint there.
Issues related to delivery on Shopee
You need to know more than just: “What will happen if buyer did not click order received Shopee?” You should understand related issues to effectively manage deliveries. From there, you can find appropriate solutions if needed.
Customer clicks on received goods before the goods arrive
If this happens when customers accidentally click on received goods before they arrive, shop owners can proactively contact the buyer and provide a specific schedule for the shipping process.
Goods not received but the system updates as successfully delivered
In this case, within 24 hours from when the order status is incorrectly updated, the buyer should continue to wait for the delivery unit to deliver the goods. If more than 24 hours pass since the incorrect order status update and the buyer still has not received the goods, the buyer should click on Return/Refund and select the reason as “Goods not received” for Shopee to handle the complaint with the delivery units.
The buyer does not need to provide proof for the Return/Refund request for the reason of “Goods not received.” Shopee will update the complaint processing through the buyer’s email or through the Notification section then select Order Update on the Shopee app within 3 to 5 business days.
Goods received but Shopee has not yet updated as successfully delivered
The buyer should wait about another 24 hours from when the goods are received for the Shopee platform to update the latest and correct order status in the system. If after 24 hours the delivery status is still not accurately updated, contact Shopee customer service for assistance.
Through the shared content above, you now have an answer to: “What will happen if buyer did not click order received Shopee?”. Hopefully, this information will be useful for you in resolving issues related to deliveries on Shopee.
Contact Info
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FAQ
If the goods have been successfully sent and enough time has passed for the buyer to confirm receipt but there is still no response, you can contact Shopee support for assistance. If the buyer does not confirm receipt on Shopee within 7 days from when the order is marked as delivered, the money will be automatically transferred to the seller’s account.
If you click the “Received goods” button, the product can no longer be returned or refunded. You can negotiate with the seller to discuss and agree on issues related to the order.
Buyers can request returns/refunds for reasons such as not receiving the goods, discrepancies with the description, receiving wrong or incomplete goods, counterfeit goods, or receiving damaged or broken items. For returning evidence of faulty goods, a video of unboxing and proof that the product was faulty before reaching you is needed. The deadline to provide evidence of faulty goods is within 24 hours from the notification.
