Understanding the policies of e-commerce platforms regarding product regulations is an important factor that helps sellers be more proactive in managing their inventory and products in their stores. This helps avoid violations of the platform’s regulations and ensures efficiency in doing business on Shopee. In today’s article, Optimal FB will update everyone on the policies related to Shopee prohibited items.
What are Shopee’s policies on banned items and words for?
Shopee is an e-commerce platform and an opportunity for online business entrepreneurship. With Shopee, anyone can become a seller and own their store. The advantage of online business is the cost savings of not having to open a physical store and expanding reach to a large number of customers across the country. Each e-commerce platform, including Shopee, has regulations about prohibited products and words, aiming to create a healthy and safe business environment for both buyers and sellers. Shopee is no exception in this regard. If a seller posts a prohibited product, Shopee will deal with it by locking the product or even locking the store, freezing their business process. For buyers, Shopee also strictly prohibits the use of certain words to minimize the chances of falling into scams, helping them avoid unwanted shopping experiences.
Shopee prohibited items
Here are the Shopee prohibited items:
- Copyright infringing products: These are products or items that illegally use someone else’s trademarks or copyrights.
- Used cosmetics: Shopee does not allow the sale of used cosmetic products to ensure buyer safety.
- Counterfeit money and fake credit/debit cards: Shopee prohibits products related to counterfeit or illegal currency.
- Drugs and related products: Shopee does not permit the sale of drugs, aphrodisiacs, alcohol, or alcoholic beverages.
- Electronic surveillance devices: Includes products such as eavesdropping devices, traffic signal controllers, without legal permission.
- Weapons and products resembling weapons: Includes guns and products that resemble them.
- Obscene materials: Shopee does not accept the sale of obscene or offensive cultural products.
- Banned food items: Includes harmful food products, medicinal foods, and products harmful to human health.
- Items related to State, Police, Military: Includes products related to state or law enforcement agencies.
- Products with racial or national discrimination: Shopee does not accept the sale of products that cause racial discrimination or offend other countries.
- Lock picking devices: Includes products used to pick locks or interfere with security systems.
- Lottery tickets and similar types: Shopee does not allow the sale of lottery tickets or similar lucky tickets.
- Pesticides: Includes pesticide products and chemicals that may harm health.
- Illegal service business: Includes services such as prostitution, gambling, and other illegal activities.
- Recalled or banned products: Includes products that have been recalled for safety reasons or other reasons.
- Stocks, bonds, securities: Shopee does not allow trading of securities on their platform.
- Exclusive Shopee discount codes: Discount codes exclusively provided by Shopee are not to be sold on the platform.
- Jewelry and raw materials of gold, gems: Shopee does not accept the sale of jewelry and precious raw materials on the platform.
- Computer software and programs: Shopee does not allow the sale of illegal computer software or programs.
Additionally, Shopee also strictly prohibits some behaviors such as:
- Listing ads: Only products you intend to sell on Shopee should be listed. Product listings should not contain links to other websites or sales channels.
- Conversion listings: Shopee discourages the creation of conversion listings, where sellers modify an existing product to sell a different one. This can confuse buyers and lead to product deletion.
- Fake listings: Shopee commits to buyers that all products on the platform are authentic. Selling counterfeit products will lead to product deletion and other penalties.
- Duplicate listings: Shopee prohibits creating duplicate listings, where there is little difference between products. This ensures a safe trading environment and a good shopping experience for users.
Shopee prohibited words
Regarding prohibited words when chatting with customers on Shopee, if Shopee finds out that a seller uses the following related words, they will control and apply penalty points:
- Words such as “transfer”, “ck”, “send money”, “tk”, “bank” as Shopee does not permit off-platform transactions.
- Prohibited from providing or asking about account numbers.
- Sending addresses with the purpose of direct purchase, off-platform delivery, or deposit.
- Guiding to other platforms like Lazada, Facebook, Sendo, Tiki…
- Not to mention order cancellation.
- Prohibited from using vulgar, obscene, or offensive language.
- Should not mention sending goods outside or not using Shopee’s service.
- Sharing information about other sales platforms or social networks.
- Not allowed to share addresses, phone numbers, or other contact information for direct purchase.
- Forbidden to request advance payment through a personal account number.
- Do not send links leading to platforms other than Shopee.
In the article above, Optimal FB hopes it will help you understand Shopee prohibited items and words, thus avoiding unfortunate risks for shops selling successfully.
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FAQ
Violating Shopee’s selling policies can lead to serious consequences for sellers. Shopee typically implements measures such as deleting products, locking stores, or even suspending seller accounts if they violate the regulations. This can affect the seller’s reputation and standing on the platform, resulting in lost customers and revenue. Additionally, being penalized by Shopee can also reduce a seller’s prestige on the platform. Hence, affecting their ability to conduct future business activities on Shopee. Therefore, complying with Shopee’s selling policies is very important to maintain and develop a successful business on this platform.
To start a business on Shopee, you need to fulfill some basic requirements. First, you need to have a seller account on Shopee, which you can sign up through the website or mobile app. Then, you need to provide necessary information about your store and products, including images, product descriptions, and pricing. Additionally, you also need to perform account verification steps such as confirming your phone number and email address to ensure security and credibility for your store. Finally, you need to comply with Shopee’s regulations and business policies, including rules about permissible products and valid transaction methods. Ensuring compliance with these requirements will help you start your business effectively on Shopee.
