When Shopee account is suddenly locked for unknown reasons, it makes the shop owner feel extremely worried because he did not know how to recover. Don’t worry too much, let’s join Optimal FB to learn about the common causes that lead to Shopee account locked due to security reasons and the fastest unlocking methods!
Shopee account is locked for security reasons, Why is the account locked?
Before learning how to unlock a Shopee account, shop owners need to understand the common causes leading to this situation. Here are some common errors that Shopee sellers may face:
- Log in to multiple accounts with 1 device (Error L01): This is the case that causes many users to have their accounts locked by Shopee for violating safety and security regulations.
- Violation of Shopee’s terms of service (Error L02): This cause comes from using the account to commit acts that violate Shopee’s policies or regulations, such as selling banned goods, products are inappropriate, or violating regulations on transaction operations.
- Name a shop incorrectly: Shopee requires accounts not to be named similar to or confusing with the official Shopee brand or other brand names.
- Posting the same product for sale using multiple accounts: Using multiple accounts to post the same product for sale may be considered fraud or reduce the user experience on the Shopee platform.
- Posting products multiple times in different categories: Posting the same product in many different categories can lead to confusion and reduce the reputation of the shop on Shopee.
- Posting multiple products but the detailed information is not different: If the products posted for sale do not have clear differences in description, price, or image, it can reduce user trust and lead to the account getting locked.
- Abusing Shopee’s discount codes and subsidy programs: Abusing promotional programs such as discount codes and subsidy programs can negatively affect the system and lead to account locking.
These reasons can all cause Shopee accounts to be locked suddenly and without prior notice. To solve this problem, shop owners need to take the unlocking steps according to the process set out by Shopee to be able to continue doing business on this platform normally and effectively.
When will your account be permanently locked by Shopee?
To solve the problem when your Shopee account has difficulty or is locked, Shopee’s Risk Management Department may require you to provide valid documents such as a passport photo, ID card, and proof of purchase documents such as invoices and purchased products to support the account recovery process. For sellers, documents may include business licenses (if any), goods delivery records, product origin confirmation records, invoices or sales receipts, business declarations, and other related documents.
When a Shopee account is permanently locked, this is usually an outcome that cannot be reopened. Cases that cause an account to be permanently locked include:
- Failure to request recovery within 30 days: Upon receiving notice of account lock or limit from Shopee, if there is no recovery action or support request within 30 days, the account may be permanently locked.
- Request recovery but the system does not accept: In some cases, users may try to request account recovery, but the Shopee system does not accept this request, possibly due to serious or security violations.
- Use of uncensored methods: Shopee has a strict policy against the use of virtual private networks (VPNs), emulators, or other unauthorized tools during account creation, login, or trading. If the system detects you using these methods, your account may be permanently locked without prior notice.
These are the main reasons why Shopee accounts cannot be restored after being permanently locked. Therefore, to avoid this situation, users need to strictly comply with Shopee’s regulations and policies and use the service according to the procedures set out by Shopee to avoid unnecessary risks.
Solution when shopee account is locked for security reasons
To restore a locked Shopee account, you can apply the following methods after determining the specific cause:
Try logging in again after 10 days or logging in on another device (with error L01)
If your Shopee account is locked due to error L01 – logging in to multiple accounts on the same device, you can apply the following measures:
- Use another device to log in to your account: This helps you avoid errors in logging in from multiple accounts on the same device and is also a way to re-establish the link between the account and the new device.
- Log in on your old device after 10 days: Shopee often applies a policy of unlocking accounts after a certain period. If you wait enough time (usually 10 days), you can try logging in again and check if the account is unlocked.
Contact Shopee customer service
To receive official support from Shopee, you can take the following steps:
- Fill out the Support Form on the Shopee website: You need to provide specific and accurate information related to the locked account. After filling out all the information, send the form to Shopee.
- Wait for a response from Shopee: Usually after receiving the request, Shopee will process and respond to you within 48 working hours (excluding Saturdays, Sundays, and holidays). This process may take time but is a reliable way to solve account unlocking problems.
- Contact hotline 19001221: This is the fastest way to meet Shopee’s customer support staff directly. You can present the problem and receive specific instructions from an authority figure.
Applying the above methods gives you the opportunity to effectively restore your Shopee account and continue doing business on this platform normally. Remember to comply with Shopee’s terms and conditions to avoid having your account locked in the future.
In the article on Optimal FB, we have shared with you the most accurate detailed information. We hope that the content we list can help you learn about the reasons Shopee locks users’ accounts and take steps to fix when Shopee accounts are locked for security reasons.
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FAQ
When your Shopee account is locked, the reopening time may vary depending on the cause and decision from Shopee. Often the process of processing and resolving this situation can take several days or more depending on the complexity of the problem. For a quick resolution, you should follow the instructions from Shopee and provide all required information to help the account unlocking process go as smoothly as possible.
When your shop is locked or restricted by Shopee, this may be the result of violating the platform’s regulations or policies. This can happen when the shop violates the terms of sale, improperly uses Shopee policies, or commits fraudulent acts during the business process. To resolve this situation, you need to follow instructions from Shopee and, if necessary, provide the necessary information to support Shopee’s processing process to take place quickly and effectively.
