For those who are “addicted to Shopee”, the problem of a locked account is a fear when they cannot make purchases or have some features limited. Can a locked shopee account be reopened? What is the cause of this problem? How to fix it? Please follow the article below from Optimal FB Agency to get the most detailed and accurate answer!
How to identify a Shopee account when locked
A locked or limited account means that the Shopee system will restrict a transaction feature for the account. You will receive a notification when logging into your account or making a related transaction on Shopee.
If your account is locked, your payment method will be locked upon receipt, but you can pay in advance. Shopee accounts are banned from placing orders for some time and if violations continue, the Shopee account is likely to be permanently locked.
Shopee accounts will be permanently locked if an appropriate account recovery request from the user is not received within 30 days from the time of first receiving notice of the locked or restricted account.
Besides, Shopee’s Risk Management department did not approve the account recovery request. In addition, Shopee detects that you have created accounts or logged in and transacted through uncensored methods such as emulation software, and virtual private networks,… In addition, please see more information about How to share my Shopee shop link
Why is the Shopee account locked?
There are many reasons why your account can be locked. Depending on the user, it can be divided into many different causes. Including causes from the buyer’s account, from the seller’s account, and some other causes. Below are the detailed reasons why your Shopee account is locked in each case:
The reason is that the buyer’s account
If you are just a buyer and do not have a shop on Shopee and your account is locked due to the following errors:
Create virtual orders and reviews: You place an order on Shopee but do not pick up the goods or do not buy but create virtual reviews on Shopee. When Shopee detects these actions, it will lock your account.
Abusing Shopee’s promotional programs: Your account may be locked if Shopee detects signs of abusing promotional programs. For example, log in to multiple Shopee accounts on one device to use multiple discount codes. Or order large quantities not for use, buying, and reselling…
Fraudulent or fraudulent behavior: A Shopee account is locked due to fraudulent or deceptive behavior that negatively affects Shopee users. Specifically, creating multiple Shopee accounts to place orders,…
Using an account name similar to Shopee’s name: According to regulations, users are not allowed to name the same as the brand name of Shopee or other e-commerce sites such as Sendo, Lazada,… to limit impersonation. Cheat.
The reason is due to the seller’s account
If you are a seller on Shopee, you need to understand the policy conditions clearly. Especially errors that can cause your account to be locked.
- Using language or posting inappropriate or vulgar images on posts or when livestreaming Shopee.
- Selling fake goods, counterfeit goods, poor quality goods, or goods that do not match the product description.
- Use many different accounts at the same time to post the same item for sale, with the same form, service, and price.
- Post a product for sale multiple times in different product categories.
- Post multiple products but the product information is similar, does not show clear differences, uses the same images, descriptions, classifications, etc.
Some other reasons
Error F02: This is a fraud error that attempts to enhance the seller’s reputation but is detected by Shopee and the account is locked. This error is most commonly seen in sales accounts. In cases where buyers also have similar behavior when placing many virtual orders or abusing discount codes or promotions, etc., they still make this mistake and have their accounts locked.
Violating Shopee’s terms: One very common reason a Shopee account is locked is violating the standards and terms of service set by this e-commerce platform. When Shopee scans and detects violations, the account will be locked.
The account contains other links: Your Shopee account contains links to other e-commerce platforms. This is violating Shopee terms and leads to the account being locked.
How to retrieve a locked Shopee account successfully
When your Shopee account is locked or restricted, you can apply the following methods to get your account back:
Unlock your Shopee account when a payment fails
If Shopee detects that the user’s account has bad behavior in receiving goods and making payments 2 or more times/month, your account will be temporarily locked for COD payments within 60 days.
To pay and receive goods during this time, you need to place an order and pay in advance for the order using an e-wallet or ShopeePay wallet. At that time, Shopee’s management department can review and reopen your account.
Contact Shopee to get your account back
This is one of the effective ways to get back a locked Shopee account. If your account is locked and you cannot unlock it yourself, you need the help of Shopee’s support team. Ask them to check your account and help you get it back. With this method, you can contact Shopee in the following 3 ways:
- Method 1: You can call the Shopee switchboard directly via hotline 1900 1221 (cost 1000 VND/minute). This is the fastest way to help you present your case and ask Shopee staff to review, guide, and assist you in getting your locked account back.
- Method 2: You can send an email to Shopee’s customer care email address [email protected] for support in handling the problem. However, you need to note that how to retrieve a locked Shopee account via email can take a long time for the relevant department to receive, process the information, and send you a specific answer.
- Method 3: In addition to the above two methods, you can also directly send a feedback message, presenting the problem to Shopee’s official Fanpage for advice and support. Facebook Shopee link: https://www.facebook.com/ShopeeVN.
You can choose 1 of 3 ways, but you should choose the 3rd way because you can provide complete and quick information so Shopee can support you. Furthermore, when sending account information via Fanpage, the Shopee team will receive and respond within 24 hours.
If after 24 hours, you still have not received a response, please call the Shopee hotline directly. Note that when using the 3rd method, you need to provide some information or necessary documents so that the staff can assist in unlocking the account such as ID,…
How to get back a seller’s Shopee account when it is locked
In case a seller has a locked Shopee account, the shop owner needs to prove that his or her account does not violate policies or prohibited behaviors on this shopping platform. Only then can Shopee record, review, and unlock your account. The information and evidence you should provide to Shopee include:
- Business license (if any).
- Good delivery receipt.
- Certificate of origin of the products and items your shop is trading.
- Valid sales invoice or sales receipt.
- Documents declaring business model.
How to unlock a buyer’s Shopee account
For a buyer’s account that Shopee locks, you need to prove that your account does not violate the purchasing policy and does not explode, then Shopee will support processing and unlocking the account. Evidence includes photos, videos, invoices, etc. to prove that you have paid upon receipt or immediately after ordering.
Create a new Shopee account
If you have tried all the above methods including contacting the Shopee support team, and still cannot get your account back, the only way is to create a new Shopee account to use. To prevent your account from continuing to become difficult, you need to pay attention to the following:
- The new account information does not have any relation to the locked account information.
- Do not create an account with a device that is logged into a locked or limited Shopee account.
- Reset the network before creating a new Shopee account by turning off the Wi-Fi transmitter or 3G/4G network, then turning it back on and registering an account.
You have grasped the causes and ways to fix a Shopee account locked. With detailed instructions, we hope that you can successfully apply it to get your Shopee account back to continue using it for purchases or sales.
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Frequently asked questions
For Shopee accounts with partially limited COD payment functions, you can still purchase and receive goods normally. However, you need to pay in advance in the following forms: Shopee Pay, Visa/Mastercard. As for accounts with all functions locked, you cannot buy or receive goods until the account is reopened.
Depending on the severity of the violation, Shopee will lock your account temporarily or permanently. Your account may be permanently locked in the following cases:
Shopee has not received any response within 30 days from when your account received the limit notice. The merchant’s account reinstatement request was not approved by Risk Management.
Or Shopee detects that you have created an account/login and transacted at Shopee. This is done through methods that have not been approved by Shopee such as emulator software, virtual private network, hardware, and other services with similar functions…
