Why does the Shopee e-commerce platform ban words and products? This is to ensure safety and transparency for both sellers and buyers on the platform. Prohibited words and prohibited products often refer to items that are counterfeit, illegal, or harmful to consumers. If you violate Shopee’s regulations, the consequences may be temporary or permanent account blocking, products being removed from the website, or other measures depending on the severity of the violation. In this article, Optimal FB will help you learn about invalid items on Shopee.
What is the purpose of Shopee providing product and wording rules?
Shopee, as an e-commerce platform, creates opportunities for everyone to participate in starting an online business. With Shopee, anyone can become a seller and own their own online store. The biggest advantage of doing business online on Shopee is saving on the cost of opening a physical store, while also opening up opportunities to reach a large number of customers from all regions.
All e-commerce platforms, including Shopee, have strict regulations on prohibited items for sale and prohibited words to use in communication with customers. The goal of these regulations is to create a healthy and safe business environment for both buyers and sellers. If a seller posts a banned product, Shopee will immediately lock that product, and in some more serious cases, may lock that seller’s entire store. This can affect your business significantly. For shoppers, Shopee also prohibits the use of certain words to minimize the risk of fraud and ensure a safe and trustworthy shopping experience.
Invalid items on Shopee
Below is a list of items strictly prohibited from trading on Shopee that you should avoid listing for sale:
- Products and items that violate copyright.
- Used cosmetics.
- Counterfeit money, credit and debit cards, counterfeit currency.
- Narcotics (including synthetic drugs), all kinds of drugs, aphrodisiacs, alcohol, alcoholic beverages.
- Electronic surveillance devices such as traffic signal control devices and eavesdropping devices.
- Guns, weapons, and products shaped like weapons.
- Depraved cultural products.
- Prohibited foods: medicinal foods, toxic foods, unpasteurized dairy products, wild mushrooms, or any food items harmful to human health.
- Items related to the State, Police, and Military.
- Products that are racist or offensive to other ethnicities or countries.
- Lock-breaking device.
- Lottery tickets.
- Pesticides.
- Trading in illegal services such as prostitution, gambling, etc.
- Products have been recalled for user safety reasons.
- Stocks, bonds, and all types of securities.
- Exclusive discount codes created by Shopee.
- Jewelry/gold materials, precious stones.
- Computer program/software.
Complying with these regulations not only helps you avoid unwanted consequences but also ensures the safety and reputation of your Shopee business.
Additionally, Shopee imposes strict regulations on product listings, including:
- Ad list: You can only register products you actually plan to sell on Shopee. Product listings cannot contain external links or mention other sales channels.
- Transformed listing: This is a product listing that has been edited to sell another product, often used to maintain positive reviews for a new product. However, Shopee does not encourage this because it can cause misunderstandings for buyers. Violation of this rule may result in the deletion of the product listing, and positive reviews received from the previous listing will also be removed.
- Counterfeit list: Shopee commits to only selling genuine products and bans the sale of fake products. Product removal is a result of selling illegal, counterfeit items. This includes products that imitate well-known or registered trademarks.
- Duplicate listings: Shopee prohibits sellers from creating and using duplicate listings to maintain a safe buying and selling environment. This includes listings that have minimal differences between them or have similar purposes but are posted from many different seller accounts. A listing is considered duplicated if they are in the same category or have minimal variation in product images and details.
How does Shopee handle shops that violate sales regulations?
In case you have posted prohibited products on Shopee, this e-commerce platform will apply the following sanctions:
- Violation of business regulations: Posting products for sale that do not comply with Shopee’s regulations and the regulations of the State of Vietnam will be considered a violation. This includes listing non-genuine or counterfeit branded goods, as well as products that violate the regulations set out in sections 4 and 5.
- Violations in communication: Using inappropriate, offensive words in conversations or responding to buyer reviews will also be considered a violation. This includes asking the buyer to cancel the order.
For each violation, you will be rated 1 to 2 bad Stars, depending on the severity of the violation. The consequences of being scored with Stars are:
- Temporarily limit store perks: This may include perks such as customer access incentives or promotions.
- Limit the number of products listed for sale: If your store is fined multiple times for violating regulations, the number of products you can post for sale will be temporarily limited.
However, these sanctions will be removed after approximately 1 month if no additional penalty points are recorded. Penalty points will also be removed on the first day of each quarter (every 3 months). In case you think that Shopee incorrectly calculated the Stars for your store, you can rest assured because there is still a chance to resolve this issue. You can contact Shopee Customer Service or the Product Manager to request a penalty point adjustment. If your request is accepted, the penalty points will be adjusted and removed.
In the article above on Optimal FB, we have listed the detailed content in the most accurate way. We hope that the information we have shared can help everyone in learning about some items that Shopee prohibits from selling on the platform to prevent accounts from being locked or disabled.
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FAQ
On ShopeeFood, certain words are prohibited to protect users’ shopping experience and maintain a positive exchange environment. These terms are often associated with inappropriate, disrespectful or offensive content. Use of these terms may result in actions from Shopee, including content removal or account suspension. To maintain professionalism and respect for the user community, sellers should comply with ShopeeFood’s wording regulations.
When a Shopee account violates the platform’s policies, but continues to receive goods, remedies may be applied depending on the nature and extent of the violation. Shopee may decide to take action such as temporarily or permanently banning accounts, restricting access to functions on the platform, or even suspending sales transactions. However, receipt of goods does not mean that remedial measures cannot be applied. To avoid potential consequences and maintain a positive relationship with Shopee, users should strictly follow the platform’s regulations and policies.
