When the device logging into your Shopee account is banned, it is a problem that many Shopee users worry about. Optimal FB will discover the cause of this and how to unlock and how to unbanned device from Shopee this article. Let’s follow along!
The reason Shopee bans equipment from buying and selling on the platform
There are many reasons why your Shopee account is locked, depending on the type of user, it can be divided into many different reasons. Here are some details on why Shopee accounts can be locked depending on the circumstances!
The reason is due to the buyer’s account
If you are just a buyer and do not have a store on Shopee, but your account is locked, your account may have accidentally violated the following:
- Create fake orders, and fake reviews: Placing an order on Shopee but not receiving the goods or creating fake reviews on Shopee can lead to your account being locked.
- Promo code abuse: Using too many discount codes or benefits from Shopee or Shopee stores improperly can also cause your account to be locked.
The reason is due to the seller’s account
If you are a Shopee seller, several errors can cause your account to be locked, including:
- Using inappropriate language or posting images: Selling on Shopee with inappropriate language or images may lead to your account being locked.
- Selling banned goods on Shopee: Selling fake, counterfeit, or banned goods on Shopee can get your account locked.
- Using multiple accounts: Using multiple accounts to sell the same product or selling the same product on multiple accounts may result in your account being locked.
Some other reasons
Additionally, several other reasons could lead to your account being locked, including:
- Error F02: This is an error related to fraud or abuse of discount codes, often occurring by sellers or buyers.
- Violation of Shopee policies: Violation of Shopee terms and policies may result in your account being locked.
- Inappropriate account name: The login name is the same or nearly the same as Shopee’s official account name or the names of other e-commerce platforms.
- Contains other links: Shopee accounts contain links to other e-commerce platforms that can cause your account to be locked.
How to unbanned device from Shopee
Note: When your Shopee account is locked or limited, you will first receive a notification via email or when logging into your account. This notice will provide you with details about why your account is locked or limited. If your Shopee account is locked, there are a few situations that can cause the account to be permanently locked:
- Failure to request account recovery within the specified time: If you do not request account recovery within 30 days of receiving notice of account lockout, your account may be permanently locked.
- Account recovery request not approved: If your account recovery request is not approved by Shopee’s risk management department, your account may be permanently locked.
- Using uncensored methods: If Shopee detects that you have used uncensored methods to log in and make transactions on Shopee, such as emulators, virtual private networks, or other services, services with similar functions, your account may be permanently locked.
In case your Shopee account is locked or limited, there are several solutions that you can do, specifically as follows:
Method 1: Reopen your account’s payment feature: If Shopee detects that your account has had bad behavior in receiving and paying for goods 2 or more times per month, your account may be disabled. COD payment can be made within 60 days. To reopen the payment feature, you need to make a purchase and prepay for that order using the bank card payment method or place an order using prepayment before receiving the goods.
Method 2: Contact Shopee’s care team: To contact Shopee and ask for support to reopen your account when locked, you can follow these steps:
- Step 1: The fastest way is to call Shopee’s customer service center directly via hotline 19001221. You will be guided and can receive support from Shopee staff to reopen your locked account. Please note that there is a fee of 1000 VND/minute when calling this hotline number.
- Step 2: You can also send an email directly to Shopee’s email system to request support in handling the problem. Shopee’s email address is [email protected]. After sending the Email, you need to wait for Shopee to receive and process your request. However, response time cannot be guaranteed.
- Step 3: Additionally, you can send a message directly to Shopee’s official Facebook Fanpage to request support in reopening a locked account. Shopee’s Facebook Fanpage address is https://www.facebook.com/ShopeeVN. This way, you can get help more quickly and track the status of your request.
When contacting Shopee, please provide your account information and describe in detail the problem you are having so that the support staff can process your request as quickly and effectively as possible. Most importantly, master and comply with Shopee’s terms and policies to avoid having your account locked or limited in the future.
In the article on Optimal FB, we have listed for you the detailed content in the most accurate way. We hope that the information we have shared can help you find the reason why Shopee banned the user’s device from using the platform and implement the remediation methods successfully.
Contact Info
Information about “How to unbanned device from Shopee” hopes to provide you with additional necessary knowledge. At optimal FB, there is a team of highly qualified and experienced staff and experts who will provide facebook business account as well as support when you run Facebook ads. Contact us via phone number: +84 564 104 104.
Frequently asked questions
Shopee often scans and checks messages between buyers and sellers on the platform to ensure the safety and reputation of both parties. This message scanning process helps Shopee detect and prevent fraudulent activities, scams, or violations of the platform’s policies and terms of use. This helps protect the rights of both buyers and sellers while creating a safe and transparent e-commerce environment on Shopee.
TikTok has a series of content regulations and restrictions, including banned products. This is to ensure that the platform maintains a safe and positive environment for users. Prohibited products on TikTok often include items related to banned substances, weapons, counterfeit goods, tobacco, alcohol, pornography, or violence, as well as items that pose a health hazard or user safety. In this way, TikTok ensures that its platform is used responsibly and legally, facilitating an active and safe online community.
