How to recover a Shopee banned account

Have you ever imagined that one day your Shopee account suddenly gets locked, and all shopping activities are interrupted? Don’t think this is rare, because many Shopee users have been facing this situation. What is the cause? What should we do when encountering this problem? In today’s article, Optimal FB will give you detailed instructions on how to recover a Shopee banned account. Do not miss it!

Why was my Shopee account suddenly locked?

Below is a list of items strictly prohibited from trading on Shopee that you should avoid listing for sale:

• Products and items that violate copyright.
• Used cosmetics.
• Counterfeit money, credit and debit cards, counterfeit currency.
• Narcotics (including synthetic drugs), all kinds of drugs, aphrodisiacs, alcohol, alcoholic beverages.
• Electronic surveillance devices such as traffic signal control devices and eavesdropping devices.
• Guns, weapons, and products are shaped like weapons.
• Depraved cultural products.
• Prohibited foods: medicinal foods, toxic foods, unpasteurized dairy products, wild mushrooms, or any food items harmful to human health.
• Items related to the State, Police, and Military.
• Products that are racist or offensive to other ethnicities or countries.
• Lock-breaking device.
• Lottery tickets.
• Pesticides.
• Trading in illegal services such as prostitution, gambling, etc.
• Products have been recalled for user safety reasons.
• Stocks, bonds, and all types of securities.
• Exclusive discount codes created by Shopee.
• Jewelry/gold materials, precious stones.
• Computer program/software.

Complying with these regulations helps you avoid unwanted consequences and ensures the safety and reputation of your Shopee business.

Additionally, Shopee imposes strict rules on product listings, including:

• Ad List: You can only register products you plan to sell on Shopee. Product listings cannot contain external links or mention other sales channels.
• Transformed listing: This is a product listing that has been edited to sell another product, often used to maintain positive reviews for a new product. However, Shopee does not encourage this because it can cause misunderstandings for buyers. Violation of this rule may result in the deletion of the product listing, and positive reviews received from the previous listing will also be removed.
• Counterfeit List: Shopee commits to only selling genuine products and bans the sale of counterfeit products. Selling illegal, counterfeit items will result in the product being removed. This includes products that imitate well-known or registered trademarks.
• Duplicate listings: Shopee prohibits sellers from creating and using duplicate listings to maintain a safe buying and selling environment. This includes listings that have minimal differences between them or have similar purposes but are posted from many different seller accounts. A listing is considered a duplicate if they are in the same category or have minimal variation in product images and details.

In what cases does Shopee support users to open accounts?

When your account is locked on Shopee, remember to follow these steps for support and account recovery:

Contact Shopee

To contact Shopee support, you can:

• Shopee application: Access “Me > Help Center > Call Shopee switchboard” to chat directly with support staff.
• Hotline: Call Shopee’s hotline at 1900 1221 for phone support.
• Email: Send an email to Shopee’s support address ([email protected]), providing detailed information about the problem you are experiencing and account information.

Provide supporting information

To help the account recovery process quickly and effectively, you can provide the following information:

Type of verification information

Shopee may ask you to provide one or more of the following types of information to verify your account:

• Phone number: Receive and enter the verification code via SMS from Shopee to complete the verification process.
• Email: Click the verification link sent to the email address you registered with to verify your account.
• ID card/CCCD: Take and upload a picture of your ID card/CCCD to verify your identity.
• Household registration book: If necessary, take and upload a picture of the household registration book to verify the account.
• Business License (applies to sellers only): Provide an image of the Business License to verify business activities on Shopee.

Sales History

Shopee may ask you to provide the following information to prove your purchase history on the platform:

• Screenshots of successful orders: Prove you have made trustworthy purchases on Shopee.
• Positive reviews from buyers/sellers: Prove you are a responsible user and have high reviews from the Shopee community.

Evidence to prove

To support the investigation and handling process, Shopee may ask you to provide the following information depending on the specific reason for locking your account:

• If locked due to suspected counterfeit/counterfeit goods: Provide invoices and documents to prove product origin.
• If blocked due to spam/fraud: clearly explain the suspected activities and prove that you have no malicious intentions.
• If locked due to unusual activity: Explain unusual login activities (if any) and commit to improving account security.

Cooperative attitude

Your cooperative attitude will affect Shopee’s processing:

• Answer questions fully and honestly: Support Shopee’s customer service department by providing accurate and official information.
• Commitment to cooperation: Demonstrate a willingness to cooperate to resolve the issue and comply with Shopee regulations in the future.

Note: Shopee reserves the right to request you to provide additional information or other evidence depending on each specific case. Providing false or fraudulent information may result in permanent account blocking.

How to recover a Shopee banned account

To fix the cause of your Shopee account being locked and ensure you don’t encounter this situation again in the future, you need to identify the specific cause and take appropriate remedial measures. Here are some common errors and remedies for each type of error:

Error A02

Cause: Error A02 is often related to payment problems on Shopee.

The causes of error A02 may be:

• Incorrect credit/debit card information: Incorrect card number, expiration date, or CVV code.
• Card is out of limit or locked: Need to contact the card issuing bank to check.
• Error connecting to the bank: This could be due to technical problems from the bank or an unstable internet connection.
• Suspected fraud: The Shopee system detects unusual signs in transactions and temporarily locks payments to ensure safety.

Remedies:

• Double-check your payment information: Make sure the card number, expiration date, and CVV code are correct.
• Use another payment method such as ShopeePay wallet, bank transfer, or cash on delivery (COD).
• Contact your bank to check your card status and account information.
• Check your internet connection, and make sure you are using a stable connection.
• Contact Shopee customer service for detailed support.

Error F01

Cause: Error F01 is often related to phone number verification problems on Shopee.

The causes of error F01 may be:

• Invalid phone number: The phone number you entered is not in the correct format or does not belong to the Vietnamese network.
• Phone number already in use: This phone number is already registered with another Shopee account.
• Suspected virtual phone number or fraud: The Shopee system detects unusual phone numbers and temporarily locks the registration.
• Technical error: There may be technical problems from Shopee or the network operator.

Remedies:

• Check your phone number again: Ensure you enter the correct phone number and country code (+84 for Vietnam).
• Use another phone number: If the current phone number is already in use, try registering with another phone number.
• Contact your carrier: If you suspect there is a problem with your phone number, contact your carrier for support.
• Wait and try again later: If error F01 is due to a technical problem, you can wait a while and try again later.

Error F02

Cause: Error F02 is often related to account security issues on Shopee.

The causes of error F02 may be:

• The system detects unusual login activity: For example, login from many strange devices, strange locations, or unusual times.
• Suspected account hacking or intrusion: Shopee takes security measures to prevent unauthorized access to your account.
• Entering the wrong password many times: The system temporarily locks the account to ensure safety.

Remedies:

• Step 1: Follow Shopee’s instructions to verify your identity, usually via a registered phone number or email. You may be asked for a verification code sent to your phone number or email.
• Step 2: After successfully verifying your identity, you should change your password immediately to increase account security. Use strong passwords, including uppercase letters, lowercase letters, numbers, and special characters.
• Step 3: Scan your device for viruses and malware. Make sure you are using the latest version of Shopee. Avoid logging into accounts on public or untrusted devices.

Error L01

Cause: Error L01 is often related to problems verifying identity or personal information on Shopee.

The causes of error L01 may be:

• Inaccurate or incomplete personal information: Full name, phone number, address, etc. does not match the information on identification documents.
• Suspected fraudulent account: The Shopee system detects unusual signs that the account may be used for fraudulent purposes.
• Violating Shopee’s policies: The account has violated Shopee’s regulations, such as posting banned products, spam, fraud, etc.

Remedies:

• Step 1: Provide account information and describe the problem you are having. Shopee will guide you through the necessary steps to verify your identity and unlock your account.
• Step 2: Prepare necessary documents such as an ID card/household citizen identification card or business license.

In the article on Optimal FB, we have listed the detailed content most accurately. We hope that the information we have shared can help everyone find out the reason why Shopee is locked. account and take corrective action on specific errors to continue your business.

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