Have you locked your Shopee account without knowing why? Are you wondering whether a locked Shopee account can be reopened? In today’s article, Optimal FB will answer how to know if my Shopee account is banned? At the same time, we will guide you on how to recover a locked account on Shopee. Let’s follow along!
What is a limited account on Shopee?
A limited account means the system will limit some of your features. For example, you might be locked out of cash on delivery, but can still use prepayment. Or, your Shopee account may be banned from ordering for some time. If violations continue, your account may be permanently locked. These restrictions are in place to ensure that platform activities comply with Shopee’s regulations and standards while maintaining a healthy and safe shopping environment for all users.
How to know if my Shopee account is banned?
Shopee does not tolerate any violations of prohibited or restricted items on its platform. To maintain a healthy and safe business environment for users, Shopee imposes strict control measures on products listed for sale on its platform. Besides restricting prohibited items, Shopee also imposes sanctions on sellers who violate these regulations. One of the most common sanctions that Shopee takes is removing infringing products and increasing the seller’s Star Score. This not only reduces the accessibility of that product on the platform but also reduces the seller’s reputation in the Shopee community.
Shopee may also suspend or freeze the selling accounts of sellers who violate its policies. This action can seriously affect their business operations on the Shopee platform and lose the opportunity to reach millions of potential customers. Other penalties that Shopee may impose include limiting access to violators’ sales accounts. This may limit your ability to post new products or conduct other business activities on the platform. These sanctions emphasize Shopee’s seriousness in protecting its user community and maintaining a healthy and transparent business environment. At the same time, they are also a clear warning to sellers about the consequences they may face if they violate Shopee’s regulations.
Main reasons why Shopee accounts are banned
Shopee’s system will limit your account if you violate some of the following regulations:
One of the common practices is creating virtual reviews or virtual orders. For sellers, this can happen when they intentionally leave reviews that are not from customers who have purchased and used the product. For example, using the same account to review many products or from different shops in the same short period. Or use multiple accounts on the same device or wifi network, leading to the same network IP. Phantom orders are when your Shopee account has an unreliable purchase history, frequently placing orders but then canceling or not receiving the goods.
Note that if your account fails to receive goods twice within 30 days, you will be locked out of payment on delivery functionality.
Abusing Shopee’s promotions or subsidies is another reason your account is limited. Shopee often launches attractive incentives such as discount codes, flash sales, or free shipping to stimulate shopping. However, if you use multiple accounts to take advantage of this offer (such as sharing a network IP or device), all of your accounts may be locked. If your account is used to place orders for non-personal purposes, such as purchasing for resale or bulk purchases, it may also result in account restrictions or closures.
Fraudulent and fraudulent activities aimed at profiteering on Shopee will have your account locked when discovered. A common case is that shops order products from their stores. In particular, many people try to create multiple Shopee accounts to place orders for them, a serious fraud violating Shopee’s policies.
Shopee always aims to provide the best quality goods and services to customers. If any shop posts poor quality products, counterfeit goods, counterfeit goods, or prohibited goods according to the law, their sales account will be locked and fined according to Shopee’s regulations.
To limit brand impersonation, Shopee prohibits accounts or shop names that are similar or similar to Shopee, such as shopeevn, shopeevietnam, cuahangshopee, shopeestore, etc. In addition, Shopee also does not allow you to have an account name or shop name that is the same or similar to other e-commerce websites such as Lazada, Sendo, Tiki, etc. If you intentionally take such names, your Shopee account will be permanently locked.
Shopee does not allow the use of vulgar words, vulgar or offensive images, or inconsistent with customs and traditions during the sales process or when communicating on Shopee. If Shopee’s moderators detect that you use images and words that are offensive, vulgar, or inconsistent with customs and traditions, your Shopee account will be locked.
Important note
Sales shops when chatting with customers should also avoid using keywords such as “deposit”, and “transfer”, because these keywords are in the list of restrictions and prohibitions when used on Shopee. Shops should carefully read Shopee’s Community Standards regulations.
In the article on Optimal FB, we have listed the detailed content most accurately. We hope that the information we have shared can help you in finding out the cause and hiding it. Recognize when a Shopee account is banned, thereby providing the most optimal solutions.
Contact Info
Information about “How to know if my Shopee account is banned” hopes to provide you with additional necessary knowledge. At optimal FB, there is a team of highly qualified and experienced staff and experts who will provide create new ad account as well as support when you run Facebook ads. Contact us via phone number: +84 564 104 104.
Frequently asked questions
If your Shopee account is locked, you still have a chance to reopen it, depending on the reason for the account lock and the severity of the violation. For minor or first-time violations, you can contact Shopee customer service to request a review and instructions on account recovery steps. However, if the account is locked due to serious violations such as fraud, scams, or violating sales regulations, the possibility of reopening the account will be very low or impossible. Shopee will consider each specific case to decide on account restoration.
To restore a limited Shopee account, first of all, you need to determine the specific cause of the account limitation. Then, contact Shopee’s customer service department via hotline, email, or online chat to request support. Provide the necessary information and follow Shopee’s instructions to resolve the issue. Typically, accounts can be restored once you’ve fixed the violations or made requests from Shopee. Ensure to follow Shopee’s policies and regulations to avoid future account restrictions.
