If your Shopee account is locked, recovering it can be a challenge. For shoppers, creating a new account can be a quick solution. However, it is not a simple thing for stores that have registered to sell on Shopee. Losing an account can affect the number of followers and the level of interaction between the store and customers. In this article, Optimal FB will introduce you to the How long is Shopee account suspended and easiest ways to restore a temporarily locked Shopee account.
In what cases does Shopee temporarily lock an account?
The reasons why a Shopee account is temporarily locked can be diverse, however, some of the main causes identified include the following:
Error (L01): Log in to multiple accounts on the same device: This is one of the common causes of a Shopee account being temporarily locked. Shopee has a policy to limit logging in to multiple accounts from the same device to ensure security and fairness for other users.
Violation of Shopee’s Terms of Service (common Error F02): Your account may be temporarily locked if there are violations of Shopee’s Terms of Service, especially in the following cases:
- Username/Shop name is confusing: This includes using a name that is similar or similar to Shopee’s official name (for example, shopeevn, shopeevietnam,…). This can lead to confusion and mislead users.
- Username/Shop name is similar to other websites: Using the same or similar name to other e-commerce websites such as Lazada, Sendo, Tiki,… is also a common cause of account locking.
- Contains links to websites with a business model similar to Shopee: If the account has links or contains links to other websites with a business model similar to Shopee, it may be considered a policy violation.
Creating virtual orders, and fake reviews: Activities such as creating virtual orders or virtual reviews to increase reputation or revenue are also one of the reasons that Shopee may consider a policy violation and lead to a financial lockout. clause.
Abuse of discount codes, subsidy programs, or promotions at Shopee: Improper use or abuse of discount codes, subsidy programs, or promotions at Shopee can also cause the account to be temporarily locked.
Fraudulent and deceitful acts that negatively affect users/Shopee policies: Fraudulent and fraudulent acts such as selling low-quality goods, not delivering on time, or causing damage to users and Shopee’s policies are also another cause that can lead to account locking.
Using vulgar language and images: Using inappropriate or vulgar language and images during sales or communication on Shopee is also a reason for the account to be temporarily locked.
Posting the same product multiple times in different categories: Registering multiple versions of the same product in many different categories can create confusion and make it difficult for consumers in the process. Furthermore, this can reduce the transparency and reputation of sellers on Shopee.
Post multiple products but there is no clear difference in detailed information about each product (image, name, description, price, classification,…): Posting multiple products without clear differences such as images, names, descriptions, prices or classifications can lead to a loss of variety and choice for consumers. This not only affects the user’s shopping experience but also violates Shopee’s policies on a fair and transparent business environment.
Using multiple accounts to post the same product: Using multiple accounts to post the same product can be considered abusing the system to increase advertising effectiveness or mislead users. This not only causes competitive unfairness but also reduces the quality of service that Shopee wishes to provide to users.
Violating policies prohibiting/restricting products for sale on Shopee not only causes the seller’s account to be temporarily locked but can also lead to long-term consequences such as being deleted or permanently restricted. Therefore, to protect Shopee’s policies and maintain a healthy and fair trading environment, users need to strictly comply with Shopee’s regulations and instructions when conducting business activities on the platform.
How long is a Shopee account temporarily locked?
When your account is locked or limited on Shopee, you will usually receive a notification via email or when logging into your account or a related transaction on this platform. Account lockouts can be triggered for a variety of reasons, and account lockouts can be temporary or permanent depending on the nature of the violation and the user’s behavior. A Shopee account may be permanently locked in the following cases:
- Account is temporarily locked for 30 days and then permanently locked: If you fail to properly and appropriately respond to the account recovery request within 30 days of receiving the initial notice of account lock or restriction, Shopee may decide to lock the account forever.
- Account recovery request not approved: If your account recovery request is not approved after review by Shopee Risk Management. This may happen if the information provided is not accurate enough or does not convince Shopee’s specialized department that account recovery is reasonable and safe.
- Using unauthorized methods to log in and make transaction on Shopee: Shopee records that you have used uncensored methods such as emulator software, virtual private network (VPN), hardware, or other services with similar functions to log in and make transactions on the platform. This violates Shopee’s policies and terms of use and may result in the account being permanently locked.
Having a Shopee account temporarily or permanently locked is a serious matter and can have long-term consequences for users. Therefore, to avoid this situation, users need to comply with regulations and instructions from Shopee, limit the use of inappropriate methods, and ensure that all activities on the platform take place according to regulations. If any problem occurs, you should contact Shopee support for timely answers and support.
Solution when Shopee account is temporarily locked
When your Shopee account is locked, you cannot reopen it yourself and need support from the Shopee team to check and resolve the issue. To get your Shopee account back, you can do it in the following 3 ways:
- Method 1: Call Shopee’s customer service hotline directly at 19001221. The fee is 1,000 VND/minute. This is the fastest way for you to receive guidance from Shopee staff and can help you recover your account if it is locked.
- Method 2: Send an email to Shopee’s support system. You need to wait for Shop to receive and process your email, this method may have an unknown resolution time but is likely to be effective in resolving the issue.
- Method 3: Send a message directly to Shopee’s official Facebook page. This is another approach that helps you open a locked account more quickly and receive support from Shopee’s customer care team.
In the article above, we have listed for you the detailed content in the most accurate way. We hope that the information we have shared can help you learn about the reasons why Shopee accounts are temporarily locked and implement unlocking methods when accounts are temporarily locked by Shopee.
Contact Info
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FAQ
When your Shopee account is locked, existing orders will continue to be processed according to the steps that were set before the account was locked. However, you will not be able to access your account to track order status or perform additional order management operations. To resolve the issue, you should contact the Shopee support team immediately to request a quick resolution and recovery of your account, so you can continue to manage and conduct purchase and sale transactions on the platform.
When your Shopee account is locked due to error F02, you will not be able to place new orders or make any purchases on the platform until the issue is resolved and the account is reopened. Error F02 often appears when Shopee detects unusual activity or violates platform policies, and to ensure the safety of the user community, the account is temporarily or permanently locked depending on the severity of the violation. For more details and to resolve the issue, you should contact Shopee support for specific instructions and timely account recovery.
