Have you encountered a situation where your Shopee account is locked without knowing the reason? Do you wonder whether it is possible to restore your Shopee account? In this article, Optimal FB will answer those questions by introducing common causes of Shopee account lockout and how to reactivate the Shopee seller account effectively. Let’s follow along!
Reasons why Shopee locks user accounts
Below is a list of items strictly prohibited from trading on Shopee that you should avoid when listing for sale:
- Copyright-infringing products and items: These are products that use trademarks or designs without the owner’s permission, violating intellectual property rights.
- Used cosmetics: Shopee prohibits the sale of used cosmetics to ensure consumer safety.
- Counterfeit money, credit and debit cards, counterfeit currency: Including products related to counterfeit currency, invalid credit and debit cards.
- Drugs, aphrodisiacs, alcohol, alcoholic beverages: Any products in this category are prohibited to ensure compliance with the law.
- Electronic surveillance devices such as traffic signal control devices and eavesdropping devices: Trading in these products may violate legal regulations and the privacy rights of others.
- Guns, weapons, and products shaped like weapons: Shopee prohibits the sale of weapon-related products to ensure community safety.
- Depraved cultural products: Includes products containing content that is inconsistent with social ethics and culture.
- Prohibited foods: Includes medicinal food products, toxic foods, unpasteurized milk, wild mushrooms, or any items harmful to human health.
- Items related to the State, Police, and Military: Shopee does not allow the sale of products related to government agencies and military forces.
- Products that are racist or offensive to other ethnicities or countries: Selling products that are racist or offensive is not allowed on Shopee.
- Lock-breaking devices: Includes products intended for illegal lock-breaking purposes.
- Lottery tickets: Lottery tickets and other types of gambling are prohibited from trading on Shopee.
- Pesticides: Pesticide products are not permitted to protect the health of consumers.
- Trading in illegal services: Including prostitution services, gambling, or other illegal acts.
- Products that have been recalled for user safety reasons: Any products that have been recalled or withdrawn from the market for safety reasons are not allowed to be sold on Shopee.
- Stocks, bonds, and other types of securities: Shopee does not allow trading of securities on their platform.
- Exclusive discount codes created by Shopee: The business of discount codes is not recognized by Shopee as an official sale.
- Jewelry/gold and gemstone materials: Gold and gemstone jewelry products and the materials to make them must comply with regulations related to precious metals and gemstones.
- Computer software/programs: Shopee does not allow the sale of computer software programs on their platform.
Complying with these regulations not only helps you avoid legal consequences and account blocking, but also helps maintain a safe and transparent business environment on Shopee. Ensure you understand these regulations and comply with them in all your business activities.
How to reactivate the Shopee seller account effectively
When your account is locked on Shopee, recovering it can be done through the following steps for effective support and problem resolution:
Contact the Shopee support team directly
To begin the account recovery process, you can contact Shopee support through the following channels:
- Shopee application: Access “Me > Help Center > Call Shopee switchboard” to chat directly with support staff.
- Hotline: Call Shopee’s hotline at 1900 1221 for phone support.
- Email: Send an email to Shopee’s support address ([email protected]), providing detailed information about the problem you are experiencing and account information.
Provide sufficient evidence for support
To help the account recovery process quickly and effectively, you need to provide the following verification information:
- Phone number: Receive and enter the verification code via SMS from Shopee to complete the verification process.
- Email: Click the verification link sent to the registered email address to verify the account.
- ID card/CCCD: Take and upload a picture of your ID card/CCCD to verify your identity.
- Household registration book: If necessary, take and upload a photo of the household registration book to verify the account.
- Business License (applies to sellers only): Provide a Business License image to verify business activities on Shopee.
Take photos of transaction history when needed
Shopee may ask you to provide the following information to prove your purchase history on the platform:
- Screenshots of successful orders: Prove you have made trustworthy purchases on Shopee.
- Positive reviews from buyers/sellers: Prove you are a responsible user and have high reviews from the Shopee community.
Evidence to prove
To support the investigation and handling process, Shopee may ask you to provide the following evidence depending on the specific reason for locking your account:
- If locked due to suspected counterfeit/counterfeit goods: Provide invoices and documents to prove product origin.
- If blocked due to spam/fraud: Clearly explain the suspected activities and prove that you have no malicious intentions.
- If locked due to unusual activity: Explain unusual login activities and commit to improving account security.
Cooperate with Shopee
Your cooperative attitude is an important factor in Shopee’s processing:
- Fully and honestly answer questions from Shopee’s customer service department.
- Demonstrate willingness to cooperate to resolve the issue and commit to complying with Shopee regulations in the future.
Note that Shopee may require you to provide additional information or other evidence depending on each specific case. Providing false or fraudulent information may result in permanent account blocking. Please comply with regulations and support from Shopee to resolve your issue quickly and effectively.
In the article on Optimal FB, we have listed the detailed content most accurately. We hope that the information we have shared can help everyone find out the reason why Shopee is a locked account and implement the methods to reactivate your account on the platform successfully.
Contact Info
Information about “How to reactivate the Shopee seller account” hopes to provide you with additional necessary knowledge. At optimal FB, there is a team of highly qualified and experienced staff and experts who will provide for rent facebook as well as support when you run Facebook ads. Contact us via phone number: +84 8 3405 5222.
Frequently asked questions
Using two Shopee accounts on the same phone can be done and conveniently. If you need to manage multiple sales activities or want to separate between different types of products and business activities, having two Shopee accounts is a useful solution. However, to ensure security and avoid confusion, you should make sure that each account is logged in properly and used for separate purposes. This will help you organize your work more effectively and save time when using the Shopee app on your phone.
To reopen a locked Shopee account with code F02, you need to follow some specific steps. First, you should access the Shopee app and contact customer support directly through the “Me > Help Center” page. Here, you can select the “Call Shopee switchboard” section to chat directly with support staff or call hotline 1900 1221 for detailed instructions on how to handle the problem. You can also send an email to the support address [email protected], providing detailed information about the account issue to receive timely support from Shopee. Make sure to provide full information and active cooperation so that the processing takes place quickly and effectively.
