Do you have questions about how to delete a Shopee account but don’t know how to do it and whether you should do it or not? Don’t worry, Optimal FB article below will provide all the necessary information to answer related questions. Let’s find out now so you can decision that suits your needs!
When should I delete my Shopee account?
First of all, it is important to note that this can only be done for accounts that are not locked or limited to deleting a Shopee account. Shopee will lock or limit accounts in the following cases:
- Increase sales by creating fake orders and reviews.
- Abuse promotions to attract customers.
- Selling products that do not comply with legal regulations.
- Name the store similar to Shopee’s official accounts.
- Provide links to other e-commerce platforms similar to Shopee such as Lazada, Sendo, and Tiki.
- Using vulgar and offensive images and language in communication on Shopee.
- Violate Shopee Community Standards.
To delete your Shopee account, you need to ensure that all purchases and sales have been completed. Buyers need to check whether orders have been paid in full or not. Sellers must also complete all outstanding orders, including returns and refunds, and ensure full payment from the sale has been received. Additionally, if your Shopee wallet still has a balance, please withdraw all of that money and transfer it to your bank account before deleting the account to ensure there are no unresolved transaction issues. Hopefully, this information will help you make the right decision and better understand deleting your Shopee account when necessary.
How to delete a Shopee account in detail
To request deletion/cancellation of your Shopee account, follow these steps:
Step 1: Visit the Shopee App and log in to your account. Then, tap the “Me” icon (user icon) > Select “Account setup” (⚙ icon) > Select “Request to cancel account” > Agree to the request.
Step 2: You will need to verify your information using one of the following ways:
- Receive the link sent via Email.
- Enter your account password.
- Receive the link sent via SMS.
- Receive the OTP authentication code sent via Email.
- Receive the OTP authentication code sent via SMS.
Follow the instructions on each method to complete the verification of your information.
Note: If you have not linked your Phone Number/Email and set a password for your account, the system may skip this information verification step. However, this may cause a loss of security for your account.
Step 3: After verifying the information, you will continue to select Reason for account cancellation and provide an Email address to receive a response from Shopee. Then, select “I agree to the Terms & Conditions” to confirm your account deletion request, and finally select “Submit”.
What should you keep in mind when deleting your Shopee account?
- Deleting/canceling a Shopee account is a permanent and irreversible decision. This means that once you have requested and been approved by Shopee to delete your account, you will not be able to access your account again or review any related information in the Shopee app.
- The request to delete/cancel a Shopee account needs to be approved by Shopee to ensure the user’s rights and some important things need to be considered before this request is implemented. You need to carefully check the reasons why your Shopee account cannot be temporarily canceled, to ensure that your account is eligible to be deleted without encountering unexpected obstacles.
- Once you have completed deleting your current Shopee account, Shopee reserves the right to refuse your future requests to set up a new account. This may apply to ensure fairness and avoid account abuse.
- Shopee does not process any requests related to purchases for deleted accounts. Therefore, before requesting account deletion, you need to ensure that all products have been processed and orders have been fulfilled or canceled if necessary. Completing these transactions will help you avoid problems related to payment and shipping after the account has been deleted.
- Therefore, before deciding to delete your Shopee account, ensure you clearly understand and complete all related transactions to avoid future troubles.
Cases where a Shopee account cannot be deleted
Your account is currently limited or locked
If your Shopee account is limited or locked, there are several reasons and appropriate solutions that you can refer to:
- Violate the Shopee Terms of Service or Community Standards.
- Conduct fraudulent activities such as creating fake orders and reviews.
- Use uncensored methods such as virtual private networks (VPNs) or emulators.
To fix this situation, you need to contact Shopee’s Customer Service Department for support and to handle the problem specifically.
Your Shopee account still has orders in progress or dispute
For your Shopee account to be deleted/canceled, pending or disputed orders must be completely resolved. This includes:
- For Buyers: Make sure you have paid for your purchases in full.
- For Sellers: Ensure you have received sufficient funds from sales transactions and complete refund requests to Buyers if applicable.
You have a remaining balance in your ShopeePay Wallet or have a payment request in progress
Your request to delete/cancel your Shopee account can only be accepted when your ShopeePay Wallet account has no remaining balance and the related transaction requirements have been completed. This includes:
- Withdraw the entire balance from your ShopeePay Wallet account to your bank account before requesting to delete/cancel your Shopee account.
The number of requests to delete/cancel your Shopee account has exceeded the allowed limit
If you have requested to delete/cancel your Shopee account multiple times, Shopee may deny this request. In this case, contact the Shopee Customer Care Department for assistance in approving whether you can delete/cancel your account.
For legal reasons
Your request to cancel your account may be denied if Shopee needs to take legal action regarding your account. In this case, you can try again after Shopee has completed handling the related legal issues.
In the article on Optimal FB, we have shared the detailed content most accurately. We hope that the information we have listed can help everyone learn about the conditions and conditions principles when deleting a Shopee account and taking steps to permanently delete an account on this platform successfully.
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Frequently asked questions
To delete your Shopee Pay account, you can follow these simple steps:
First, log in to the Shopee app on your phone.
Next, go to Me and select Shopee Pay Account.
Then, select Account Setup and look for the option to delete or cancel your Shopee Pay account.
You will need to confirm your reason and follow the instructions to complete the Shopee Pay account deletion process.
Note that once you delete your Shopee Pay account, you will not be able to restore it, so make sure you have completed all transactions and drained the balance before deleting.
To delete a Shopee account with a phone number, you need to do the following steps:
First, log in to the Shopee app on your phone.
After successfully logging in, navigate to your Account section.
Next, select Account Setup (gear or settings icon) and search for Account Management.
Here, you’ll see several options, including deleting your account. Tap this option and follow the on-screen instructions to confirm and complete the Shopee account deletion process.
Note that once you delete your Shopee account, you will not be able to restore it, so make sure that your decision is correct and that you have completed all necessary transactions.
