If your Shopee account is locked, receiving the goods or not will depend on the specific status of the order. There are cases where you can still safely receive the goods, but there may also be orders that are canceled and the goods cannot be received. So can you receive order with a banned Shopee account? To know more about the exact answer, please follow the article below from Optimal FB!
Reasons why Shopee accounts are banned
There are many reasons why Shopee accounts are locked, and below are the common reasons that users often encounter:
- Violation of Shopee’s purchase policy: This is the most common reason why accounts are locked. Violations may include misusing discount codes, using multiple accounts to receive offers, or sharing the same IP address for multiple accounts.
- Abnormalities in purchase activity: If the system detects unusual purchase activities such as sudden large purchases or from many different accounts with the same IP address, the account may be locked to protect transaction safety.
- Making fake orders too many times: Making fake orders without complying with Shopee’s regulations is also the cause of the account being locked.
- Fraudulent sales practices: If a seller violates Shopee’s regulations, such as using inaccurate words to advertise products, or setting up multiple accounts to sell the same product, their account may be affected. can be locked to prevent fraud.
- Using virtual software or virtual private network (VPN): Using these tools during transactions on Shopee may be considered a violation of the platform’s policies, which may result in account blocking.
To avoid having your account locked, users should strictly comply with Shopee’s regulations and policies, as well as perform transactions honestly and accurately. If the account is accidentally locked, users need to contact Shopee customer support to quickly resolve and restore the account.
Can you receive order with a banned Shopee account?
With an order in delivery status, if the seller has handed it over to the shipping unit, meaning the shipper has come to pick up the goods and is shipping them, then the answer to the question “Can you receive order with a banned Shopee account?” is YES. You can still receive orders placed on Shopee as usual. However, because your account is locked, you cannot check exactly where your order is and when you expect to receive it.
For orders waiting for confirmation, if your order is in the waiting status for confirmation, the Shopee system will automatically cancel the order. In case you have paid but the store has not yet sent the goods to the shipping unit, the order will also be canceled and the money will be refunded by the Shopee system according to regulations.
Instructions for tracking orders when Shopee account is banned
When your Shopee account is locked, you will not be able to access it to check shipping information or other activities. However, if you need to view Shopee bill of lading information while your account is locked, you can request the system to temporarily unlock your account with the following steps:
- Step 1: Access your email inbox registered with Shopee. Usually, when an account is locked, Shopee will send a notification via email to notify you of this. You need to look in your email inbox to confirm your account lock information.
- Step 2: After determining the information about the account lockout, you need to create a complaint email and send it to Shopee’s customer service. In this email, you should provide detailed information about the status of your account lock and request to temporarily unlock your account so you can check the bill of lading information.
- Step 3: After the system processes your request, your Shopee account will be temporarily unlocked within 7 days. During this time, you can access your account and check order information as usual. Make sure you take the necessary actions quickly during this time to avoid being locked again after the temporary unlock period expires.
The above steps help you re-establish temporary access to your Shopee account to view and manage bill of lading information while your official account is still locked.
How to restore a banned Shopee account?
When your Shopee account is locked, it is truly an unpleasant situation and can cause anxiety. However, to solve this problem effectively, you need to stay calm and take the following steps. When you violate community standards or shopping regulations on Shopee, your account may have partial functions limited or even completely locked. If your account’s functions are partially limited, for example COD payments cannot be used, the system will automatically reopen these functions 60 days after the account is limited. However, if your account is permanently locked, you can only request to reopen it through the following steps:
- Call the switchboard number 1900 1221: This is a direct communication channel with Shopee support staff. You can present your problem and request consideration of reopening your account.
- Send an email to [email protected]: This way, you can write in detail about your problem and request support from Shopee’s customer service team.
- Live chat on Shopee’s Facebook fanpage: This is another outreach channel you can use to contact Shopee. Usually the support staff will respond quickly and assist you in resolving the issue.
Contacting through these channels will give you the opportunity to explain and ask Shopee to consider reopening your account. Note that the time it takes to process an unlock request can vary, but is usually within 30 days of the account being locked. Prepare the necessary information and present the problem clearly to increase your chances of success in recovering your Shopee account.
In the article above on Optimal FB, we have listed for you the most detailed information in the most accurate way. We hope that the information we shared can help you learn about the reasons why Shopee accounts are locked and take steps to track orders when accounts are banned on the platform.
Contact Info
Information about “Can you receive order with a banned Shopee account?” hopes to provide you with additional necessary knowledge. At optimal FB, there is a team of highly qualified and experienced staff and experts who will provide agency ad accounts facebook as well as support when you run Facebook ads. Contact us via phone number: +84 564 104 104.
FAQ
To restore a locked Shopee account with code F02, you need to do the following steps:
Verify the reason for the account lock: First, you need to determine the exact reason the account is locked. Code F02 often appears when there is suspicious activity or a violation of Shopee’s regulations.
Contact Shopee through support channels: You can call the switchboard at 1900 1221, send an email to [email protected], or message directly on Shopee’s Facebook fanpage. These are the main channels for you to request support and resolve account lock issues.
Provide information and explanations: When contacting, you need to provide complete and accurate information about the status of the account and a clear explanation of the activities performed. This is an important step to help Shopee reevaluate and consider reopening your account.
Wait and monitor the processing progress: After the request is sent, you need to patiently wait for Shopee to process the request. Processing time may vary depending on the nature and complexity of the problem.
Notification of results and continued use: After the account is reopened, you will receive notification of results from Shopee. Please continue to use your account with care and comply with Shopee’s regulations to avoid being locked again.
Deleting a Shopee account and then re-registering with the same phone number is not recommended as it may cause security and account management issues. When you delete your account, information related to your phone number will also be removed from the Shopee system. To register a new account on Shopee, you should use a different phone number to ensure security and avoid information conflicts during service use.
