Shopee offers users a wide variety of products from different sellers. Like other e-commerce platforms, Shopee also faces the issue of fake products provided by some unethical sellers. Follow today’s article by Optimal FB Agency to how to identify and avoid buying fake products on Shopee.
What fake products on Shopee?
They are items that have no use value, functionality, or use value that does not match the origin, nature, and names. These products often have fake trademarks, packaging, design, and quality of genuine goods. They are usually low-cost, poor quality, and can be harmful to users.
Signs of fake products on Shopee include items with fake labels and packaging bearing the names and addresses of other businesses, or goods with labels and packaging that falsely describe their origin, place of packaging, or assembly. Fake seals, labels, packaging with decals, product labels, product packaging, quality seals, and warranty cards are also indicators.
Sellers might deliberately misrepresent these items to deceive buyers into thinking they are genuine. These could be fake, imitations, or copied products made to look like the real thing. Fake products sold on Shopee can include fashion items, electronics, toys, accessories, supplements, cosmetics,… In addition, please see more information about Shopee’s banned violation policy
How to identify fake and real products on Shopee?
With fake and imitation products on Shopee, how can you identify fake and real products on Shopee? Follow these criteria to avoid buying fake products:
Check seller information
There are 2 types of sellers that you can identify:
Sellers with the “Shopee Mall” Label: These sellers have been verified to provide 100% genuine products. Shopee Mall consists of special shops on Shopee that sell products from reputable international brands, guaranteeing 100% authenticity. Shopee offers warranty policies for buyers from Shopee Mall stores.
Sellers without the “Shopee Mall” Label: To assess if they sell genuine products, review their ratings and sales history. If a seller has good ratings, many positive customer reviews, and has been selling on Shopee for a long time, their products are likely reliable and genuine.
Check product information
Carefully examine product details such as images, descriptions, anti-counterfeit labels, brands, prices, origins, technical specifications,.. This helps determine if the product is truly high-quality and authentic.
Fake products are often advertised with images and descriptions copied from real products but may have slight differences or inaccuracies. Compare product images with those of the original. Additionally, read the product description thoroughly and look for any inconsistencies.
Check the price
If a product is sold at a significantly lower price than the market without any discounts, it is likely of poor quality and a fake. However, price alone is not a definitive factor in distinguishing genuine from fake products. Consider multiple factors to identify counterfeits on Shopee.
Read customer feedback
Read customer reviews and feedback on the product quality and the seller’s service. This provides additional detailed information about the product and the seller. Look at both positive and low-rating reviews to avoid products that do not meet expectations.
Find official stores or authorized agencies
One way to identify fake products on this shopping platform is to look for official stores or authorized agencies. These sellers are often authorized by the brand to sell their products and are more likely to offer genuine items. Look for the brand’s logo and name on the seller’s page and verify if they are linked to the official store or an authorized dealer.
How to avoid buying fake products on Shopee?
Below, Optimal FB shares some shopping experiences on Shopee that you can apply to avoid buying fake, or low-quality products:
Check shop reviews from customers
First, you need to check the shop reviews from customers by looking at the displayed information, such as the number of followers, average rating, and operation time:
Number of followers: Check the shop’s number of followers. A high number of followers can indicate the shop’s credibility.
Average rating: This number is more reliable than the follower count. However, do not rely solely on this figure. Read the 5-star and 1-star comments carefully for the most accurate assessment. Ratings on Shopee are more trustworthy because only those who have purchased from the shop can comment and rate.
Operation time: If the shop has been operating for a long time and has high ratings, you can feel more secure buying from them.
Check product reviews
Once you have selected the desired product, you can go to its review section and read the comments from previous buyers. If the shop has many positive reviews, you can be confident in your purchase. However, if the shop has many negative reviews, such as poor quality, wrong model delivered, unprofessional service,…, you should avoid buying from that shop.
Stick to reputable sellers
One way to avoid buying fake products on Shopee is to stick to reputable sellers. Look for sellers with high ratings and many positive reviews. Additionally, check if they have any official store or authorized dealer status.
Research the product and brand
Before making a purchase, do some research on the product and brand to familiarize yourself with their features and specifications. This helps you spot any discrepancies or inaccuracies in the product description or images.
Choose products with the “Shopee Mall” label
To buy genuine products on Shopee, choose products with the Shopee Mall label. Shopee guarantees that products in Shopee Mall are 100% real. If you find that a product from Shopee Mall is fake, Shopee commits to refunding double the amount.
Moreover, when buying products with the Shopee Mall label, you can request a return or refund within 7 days from the date of receiving the product. This gives you more time to inspect the product and ensures its quality, increasing the chance to return it if necessary.
Check return and refund policies
Finally, spend time checking the seller’s return and refund policies before making a purchase. If the seller does not offer a return or refund policy, it is a warning sign that they might be selling fake products.
To avoid buying fake products on Shopee, thoroughly check product and seller information, and read customer reviews before making a purchase.
If you have any doubts about the product’s quality and authenticity, contact the seller for support and advice to enhance your shopping experience. Also, only receive packages from Shopee’s units to ensure you can return or file a complaint if needed.
By following these tips, you have learned how to detect and avoid buying fake products on Shopee. Hopefully, this information will help you have a great shopping experience on Shopee to buy your favorite items with the best quality.
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FAQ
To determine if a product is real, check if it is listed by a seller in Shopee Mall. Products in Shopee Mall are guaranteed to be 100% authentic as the sellers are verified. Look for the Mall label to confirm if the product is from a Mall seller.
If you buy a counterfeit, fake, or low-quality product on Shopee, first contact the seller to resolve the issue directly. Don’t forget to send additional images or videos of the product to substantiate your claim.
If the seller refuses to resolve the issue, file a complaint with Shopee by selecting the order you want to complain about and clicking on return or refund. After receiving your request, Shopee will check, evaluate, and handle the complaint according to their regulations.
To warn other buyers about counterfeit products, rate and comment on the product and the seller.
