Shopee is growing very strongly, especially when the COVID-19 pandemic appeared, causing many consumers to change their buying habits. This has attracted many sellers to participate in business on this e-commerce platform. At the same time, shoppers need to know how to find shop names on Shopee simply and quickly to ensure convenient and safe shopping. However, not everyone knows how to search by shop name on Shopee. In this article, Optimal FB will guide you on how to find Seller in Shopee.
Cases where you need to find a seller on Shopee
If you have questions about the product, the shop, or the order status that need support, you can chat or text the seller on Shopee for answers. Below are some cases where buyers often message sellers on Shopee to request support:
- Consulting on promotional offers and Shopee discount codes for products: Buyers often need to know detailed information about promotions and discount codes to take full advantage of the benefits when shopping.
- Take a closer look at some product details: Details such as size, weight, color, and material of the product are often of interest to buyers and need to be clearly confirmed.
- Ask about product-related issues: Buyers may need information about product usage, functions, installation, or operation.
- Ask about product status: Information about product availability, how to order, delivery information, and payment methods are things buyers often want to know.
- Negotiate product prices: Some buyers may want to negotiate prices with sellers.
- Ask about return and warranty steps when the product is defective: When the product has a problem, buyers need to know the return and warranty process to ensure their rights.
- Other related issues: There are many other questions buyers may want answered.
Currently, buyers can chat, text, and talk directly with sellers on both Shopee’s app and website. Because the user interface of the application and the website is slightly different, below are instructions on how to chat with shops on Shopee both on the web and on the application.
Note: Before contacting the shop, you must log in to your Shopee account first.
How to find Sellers on Shopee: Message the seller
To find and contact the seller when necessary, you can do it on both computer and phone, specifically as follows:
Use your phone to message the seller
When shopping on Shopee, you may encounter many questions that need to be answered. First, take a close look at the product information on the detail page because the seller has described and provided many details there. If your questions are still not answered, you can message the shop directly to ask more.
Below are the detailed steps to message the shop on the product detail page:
- Carefully review product information: Before texting, carefully review the information the seller has provided on the product detail page. This helps you understand the product better and can find answers to some of your questions without having to message the shop.
- Tap the Chat icon: If you still have questions after viewing the product information, tap the Chat icon. This icon is usually located in the lower-left corner of the product detail page screen.
- Switch to Chat frame: After clicking the Chat icon, the system will automatically switch you to Chat frame to text with the shop. Here, you can ask questions, ask questions, or chat with the shop as usual.
- Use additional features: In the Chat frame, you can use some additional features by clicking the “+” sign. These features may include bidding on products, submitting images, or other options the store offers.
- Phone call: Some shops also allow you to call directly to contact. If this feature is available, you can click the phone icon in the Chat frame to call the shop.
Contact the seller using laptop/pc
The interface displayed on the Shopee website has some differences compared to the interface on the mobile application (App). To help you easily contact the seller and answer questions about the product, below are detailed instructions on how to talk to the seller on the product detail page on the Shopee website.
- Open the product detail page: First, find the detail page of the product you are interested in. Here, the seller has provided detailed information about the product such as description, size, color, material, and other related information.
- Tap the Chat Now box: On the product detail page, you will see a Chat Now box usually located in the lower left or right corner of the screen. The Chat Now box has a message icon or the word “Chat” so you can easily identify it.
- Open Chat frame: When you click on the Chat Now box, the system will automatically open the Chat frame so you can start talking to the shop. In this Chat box, you can ask questions, ask questions, or request more information about the product.
- Use additional features: In the Chat frame, you can use additional features such as sending images, bidding on products, or requesting a phone call if the shop provides this option. Click the “+” sign or other icons in the Chat frame to use these features.
In the content of the article above, we have listed detailed content for you in the most specific and accurate way. We hope that the information we have shared can help everyone know the situations in which they need to contact sellers on Shopee and take steps to successfully find sellers on this platform.
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FAQ
To find the seller’s phone number on Shopee, you need to follow these steps: First, visit the product detail page you are interested in. Here, you can find the seller’s contact information in the “Shop Information” or “Seller Information” section. If the phone number is not displayed directly, you can click the Chat icon to text and ask directly to the seller. Note that Shopee always encourages buyers and sellers to contact via Shopee’s messaging system to ensure information safety and security.
To view the restaurant’s address on ShopeeFood, you can do the following steps: First, access the ShopeeFood application on your mobile phone. Next, you choose the restaurant you are interested in from the list of restaurants. Then, click on the shop’s detailed information by touching the shop’s image or name. Here, you will see the restaurant’s address displayed along with other information such as opening hours, user reviews, menu and ongoing offers.
