Understanding the sales policy on Shopee helps new shop owners doing business on this platform avoid situations such as locked products, bad reviews of the shop, or limited visibility. So what is Shopee violation banned? Let’s find out details with Optimal FB in the article below!
Learn about the policies Shopee offers to stores
Shopee’s sales policy is a set of regulations requiring sellers to comply with to ensure the rights of both sellers and buyers. These policies include terms on product listing, delivery, customer care, and order management. These regulations aim to create a healthy, safe, and trustworthy business environment on the Shopee platform.
If sellers violate these policies, they will be handled by Shopee according to regulations depending on the severity of the violation. Penalties can range from warnings, and restrictions on listing new products, to account or store blocking. Understanding and complying with Shopee’s sales policy not only helps sellers avoid unnecessary risks but also contributes to improving their reputation and service quality on this e-commerce platform.
Shopee’s banned violation policy
To avoid situations where your reputation is reduced or your account is locked, you need to refer to Shopee’s specific violation policies as follows:
Fraud, taking advantage of Shopee discount codes
Shopee’s discount codes and subsidy programs help sellers increase revenue and business efficiency. However, Shopee strictly prohibits fraudulent acts such as:
- Create fake orders.
- Taking advantage of discount codes for profit.
- Take advantage of subsidy programs.
- Cheating to enjoy price differences.
Shopee continuously checks to ensure sellers comply with our Community Standards and anti-fraud policies. If violated, the seller may be subject to Shopee:
- Send violation warning information.
- Cancel all violating orders.
- Temporarily lock Shopee account balance to offset fraudulent orders (maximum up to 10,000,000 VND/order).
- Recover money/assets obtained from fraud and related costs such as shipping fees and payment fees.
- Stop supporting discount codes for sellers.
- Lock account permanently.
- Report to the authorities and coordinate to prosecute criminal liability before the law.
- Other sanctions may apply according to Community Standards, Operating Rules, or Shopee Policies.
If Shopee receives a notice or suspects fraud from your account, they will temporarily hold the value recorded in your Shopee account balance for 14 days (or longer) for verification purposes.
Fraud on commission fees from affiliate marketing
Shopee Affiliate Marketing Program promotes Shopee Vietnam’s products and services to end customers. Shopee strictly prohibits acts such as:
- Fraudulent transactions detected manually or through Shopee’s system.
- Collusive transactions between a seller and an affiliate marketing seller or an affiliate marketing seller purchasing products through an affiliate marketing link.
- Transactions through affiliate marketing links placed in affiliate marketing media with prohibited content.
- Transactions involving limited subjects.
Shopee will not pay commission fees and reserves the right to revoke previously paid transactions if the transaction does not qualify.
Making invalid transactions on Shopee
Invalid transactions include:
- Sellers create their own accounts and place orders.
- The seller placed the order for him and the buyer did not know about Shopee.
- The seller places orders for the buyer many times.
- A user creates multiple accounts to enjoy the same Shopee program multiple times.
- Sellers and buyers agree to increase product prices to take advantage of shipping fees, discount codes, or abuse of other promotions.
- Sellers or buyers split large orders into many small orders to abuse the free shipping program.
- Other cases detected by the Shopee system.
Delivery of empty parcels/irrelevant goods
Empty/irrelevant packages are parcels/boxes/paper wrappers that have nothing inside or contain items unrelated to the product the buyer ordered. To avoid reducing the shopping experience and buyer’s trust, Shopee strictly handles fraudulent practices by delivering empty/irrelevant packages.
According to Shopee policy, the shop will receive 3 Stars if it delivers an empty/irrelevant package. This behavior is not acceptable and the seller is not allowed to do it under any circumstances or for any reason, even with the buyer’s consent.
Shopee’s banned violation policy on products
Below is a list of items strictly prohibited from trading on Shopee that you should avoid listing for sale:
- Products and items that violate copyright.
- Used cosmetics.
- Counterfeit money, credit and debit cards, counterfeit currency.
- Narcotics (including synthetic drugs), all kinds of drugs, aphrodisiacs, alcohol, alcoholic beverages.
- Electronic surveillance devices such as traffic signal control devices and eavesdropping devices.
- Guns, weapons, and products shaped like weapons.
- Depraved cultural products.
- Prohibited foods: medicinal foods, toxic foods, unpasteurized dairy products, wild mushrooms, or any food items harmful to human health.
- Items related to the State, Police, and Military.
- Products that are racist or offensive to other ethnicities or countries.
- Lock-breaking device.
- Lottery tickets.
- Pesticides.
- Trading in illegal services such as prostitution, gambling, etc.
- Products have been recalled for user safety reasons.
- Stocks, bonds, and all types of securities.
- Exclusive discount codes created by Shopee.
- Jewelry/gold materials, precious stones.
- Computer programs/software.
Complying with these regulations not only helps you avoid unwanted consequences but also ensures the safety and reputation of your Shopee business.
Additionally, Shopee imposes strict regulations on product listings, including:
- Ad List: You can only register products you actually plan to sell on Shopee. Product listings cannot contain external links or mention other sales channels.
- Transformed listing: This is a product listing that has been edited to sell a different product, often used to maintain positive reviews for a new product. However, Shopee does not encourage this because it can cause misunderstandings for buyers. Violation of this rule may result in the deletion of the product listing, and positive reviews received from the previous listing will also be removed.
- Counterfeit List: Shopee commits to only selling genuine products and bans the sale of fake products. Product removal is a result of selling illegal, counterfeit items. This includes products that imitate well-known or registered trademarks.
- Duplicate listings: Shopee prohibits sellers from creating and using duplicate listings to maintain a safe buying and selling environment. This includes listings that have minimal differences between them or have similar purposes but are posted from many different seller accounts. A listing is considered duplicate if they are in the same category or have minimal variation in product images and details.
In the article above on Optimal FB, we have listed the detailed content in the most accurate way. We hope that the information we have shared can help everyone understand product policies and violations in Shopee store to avoid unwanted incidents.
Contact Info
Information about “Shopee violation banned” hopes to provide you with additional necessary knowledge. At optimal FB, there is a team of highly qualified and experienced staff and experts who will provide agency ad account facebook as well as support when you run Facebook ads. Contact us via phone number: +84 564 104 104.
FAQ
The list of banned words on Shopee includes inappropriate or offensive words, in order to maintain a safe and healthy trading environment for both buyers and sellers. Banned words are often associated with profanity, violence, racism, and deceptive practices. Shopee prohibits the use of these words in conversations, product reviews, and product descriptions to ensure fairness and protect the rights of all users. Violation of these regulations may result in fines, account blocking, or other sanctions.
Shopee scans fake orders using algorithms and automated checking systems to detect signs of transaction fraud. These systems monitor for suspicious behavior such as creating multiple accounts to place orders for yourself, placing orders and then canceling them, and using invalid discount codes. Shopee also checks IP addresses and login devices to detect duplicates and anomalies. When detecting fake orders, Shopee will cancel the order, temporarily lock the account or apply other sanctions to ensure transparency and fairness in transactions on the platform.
