Locking a Shopee account is a common problem that many users encounter while using this online shopping platform. If you are facing this situation and do not understand the cause or how to fix it, don’t worry. In the article below, Optimal FB will help you answer I can’t find my shop in Shopee and clear way.
Why I can’t find my shop in Shopee?
When you can’t find your store on Shopee, it can be quite a frustrating and challenging experience for any seller. However, there are some common causes and workarounds for this situation.
- Incorrect Store Name: A common cause is that the store name is not entered correctly or does not match Shopee’s standards. Ensure that you enter your store name correctly and without special characters or words that violate Shopee policies.
- Updating Store Information: Sometimes, updating store information on Shopee may take a certain time to display on the system. Please be patient and make sure you have your store information fully updated.
- Locked Account: If your account has been locked or your access has been restricted due to Shopee policy violations, your store may not be visible on the website or app.
- Contact Support: In case you have checked and confirmed that your store information has been updated properly but still cannot find it, contact Shopee support for assistance support and problem-solving.
- Check the Link: If you’ve updated your store information and still can’t find it, check your Shopee store’s URL or link to ensure there are no errors.
The inability to find your store on Shopee can stem from various causes. However, through careful checking and updating of store information, as well as contacting support, you can effectively resolve this issue.
Why the account is locked?
If your account is not displayed or is locked, you can investigate the following reasons to find the best solutions:
- Creating virtual reviews on Shopee is not just about product reviews from buyers, but reviews that are intentionally created by sellers. These reviews are often incomplete, not objective, and discovered by Shopee easily. The way to create virtual reviews is usually to use many different accounts but login from the same device, use the same wifi network or even use one account to review many stores and products in the same products in a short time.
- Creating fake orders is another problem that many Shopee users encounter, especially when their accounts are locked due to bad purchase history. This often happens when users place an order but do not receive the goods or cancel the order after placing it.
- Abusing Shopee promotions can also lead to your account being locked. Shopee can lock accounts if it detects abuses of incentives and promotions, such as using multiple Shopee accounts on the same device or using the same wifi network to receive multiple discount codes. Or ordering large quantities not for personal use, but to buy and resell.
- Shopee accounts can be locked due to fraud or scams. Behaviors such as placing your orders, creating multiple Shopee accounts to place orders on your behalf, selling counterfeit or counterfeit goods of poor quality, or selling prohibited items according to the law, can all cause your account to become ineffective.
- In addition, naming the account the same as Shopee or other brands such as Sendo, Lazada, and Tiki can also lead to the account being permanently locked due to violating Shopee’s regulations on impersonation and fraud.
- Using inappropriate language during sales and communication on Shopee can also cause your account to be locked. Using images, offensive or vulgar language, or using words in restricted or prohibited categories such as “deposit”, or “transfer” may cause Shopee to decide to lock your account.
Instructions to fix when you cannot find your store on Shopee
When you encounter a situation where your Shopee account is locked or limited, there are a few options you can take to handle this problem:
- Sign in from another device or try again after 10 days: You can try signing in to your account from another device or wait about 10 days before trying to sign in again. Sometimes, signing in from another device can help you avoid some technical issues or limitations.
- Open a new account: If the current account cannot be restored, you may consider opening a new account. In this case, please use the new personal information, phone number, and email address. At the same time, you should also consider resetting your mobile device and internet network before creating a new account to avoid the problem recurring.
- Request account recovery via Shopee Support Center: You can fill in the necessary information in the Shopee account recovery form available in the Shopee VN Support Center section. Expect a response from Shopee within 24 hours after submitting the form.
- Use another payment method: In case your account is locked to the payment on the delivery feature, you can use the prepayment method with Shopee Pay wallet or bank card to make purchases.
- Contact Shopee Support Center: If you need timely support, you can contact Shopee Support Center directly through the following means:
Call hotline 1900 1221 with a fee of 1000 VND/minute to receive direct support from Shopee staff.
Send an email to [email protected] and attach relevant images and supporting information. Shopee will respond to your email within 48 business hours.
Send a direct message to Shopee’s official Facebook fanpage to receive support from the customer care team.
In the article on Optimal FB, we have listed the most accurate detailed content. We hope that our content can help everyone find out the cause of the account being locked could not find my store on Shopee and successfully implemented solutions to overcome this situation
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Frequently asked questions
When your Shopee account is locked, it is important to determine the specific cause of this. In many cases, the account may be locked from the payment upon delivery feature, but the order can still be received. However, order processing and payment will depend on the payment method you have chosen and Shopee’s policies. For detailed information and support, you should contact the Shopee Support Center or read Shopee’s terms and conditions carefully.
When a shop on Shopee is locked, Shopee will conduct a certain processing process. Usually, Shopee will first notify the seller about the specific reason why their account was locked. The seller may then be asked to provide relevant information or evidence to verify identity or resolve the issue. This processing may take some time, depending on the nature and severity of the violation. Finally, after identifying and resolving the issue, Shopee may decide to re-unlock the seller’s account if it finds that no violations have occurred or if the violations have been properly resolved. However, in some serious cases, Shopee may also decide not to re-unlock the account.
