Disabled Facebook ada account disrupt both Facebook Ads campaigns and business operations. What causes this error and how to restore Facebook Ads account? Follow the article from Optimal FB below to learn about Facebook ad account disabled appeal.
Signs of a disabled Facebook ads account
There are several ways to know if your Facebook Ads account has been disabled. Here are the most common signs:
You cannot access your ads account; when attempting to log in to Facebook Ad Manager, you’ll receive a notification or message indicating that your account has been disabled.
You are unable to create new or edit existing ads.
When your ads account is disabled, you won’t be able to access any advertising performance data. In particular, you can not access the metrics, analytics, or campaign details.
If you’re using Business Manager, losing access is also an indication that your Facebook Ads account has been disabled.
Issues with payment methods or payments can lead to the disabling of the ads accounts.
To use your account when it’s disabled, you need to know how to appeal a disabled Facebook ads account. However, first, let’s understand the reasons behind Facebook Ads account errors by following the article!
Why are Facebook Ads accounts disabled?
Facebook can disable ads accounts for various reasons. Here are the main reasons:
Payment issues
Facebook will disable your ads account due to unresolved payment balances from previous ad campaigns. Unpaid invoices or outstanding amounts for Facebook advertising lead limitations to your ads account until you pay off the balance.
If the payment method linked to your ads account has expired, been canceled, or consistently declined. Or if you use a payment card that Facebook suspects to be fraudulent, Facebook will possibly disable your account.
Furthermore, using unsupported currencies or payment methods not accepted by Facebook can lead to payment issues, which could also be the reason to disable the account.
Violation of Facebook policies
Facebook has strict guidelines and community standards for reviewing ad content, creating a safe environment for users, and ensuring fair competition among advertisers. If you violate any policies, Facebook may disable your ads account.
Specifically, advertising and promoting prohibited or restricted products on Facebook. Or running ads that violate Community Standards, landing pages, or promoting illegal products or services, or including prohibited language, sensitive imagery, or copyright violations in ad content may result in account suspension.
Details on Facebook’s advertising policies can be found here: https://business.facebook.com/policies_center/ads
Suspicious activities
Facebook can disable ads accounts due to suspicious activities such as:
For newly opened accounts running ads, running out of funds on the card. Then, Facebook will soon disable the account, as they will assume that your account is inflating ad spending.\
Sharing an IP or device with an account that violates policies or runs extended ads. New accounts are often blocked or disabled by the Facebook system.
If a Facebook Ads account remains inactive for about 60 days, Facebook will assume that you no longer need the ads account and will disable it. To reactivate your account for use, you’ll need to appeal a disabled Facebook ads account.
When setting up ad campaigns, unusual budget increases or decreases may lead Facebook to suspect potential fraud, which could result in the disabling of your ads account.
Disabled due to misunderstanding
Sometimes, Facebook may disable ads accounts due to misunderstandings. Many newly created Facebook ads accounts running ads are easily scanned by the system and may be disabled. Therefore, if your Facebook Ads account is disabled for reasons, appeal to Facebook for resolution.
Additionally, there are many other reasons why Facebook ads accounts are disabled. For example: insufficient account credibility, your account history having previously run low-quality sales pages, your account having previously inflated ad spending, or using discount codes of unclear origin, ad content being reported by users frequently,…
Facebook ads account disabled appeal
Before appealing a disabled Facebook ad account, advertisers should check if they have violated any policies. If the account has not committed these violations, the advertiser should proceed with the following methods to appeal the disabled Facebook ad account:
Use the Account Manager
Access the Ad Manager on Meta and then go to the Account Quality section or visit https://www.facebook.com/accountquality/. Next, select the disabled ad account. Then, verify your Facebook Ads account with the documents requested by the system. In the “What You Can Do” section, click on the “Request Review” button.
Here, describe fully and accurately what your account is experiencing so Facebook understands that your ad account was disabled by mistake. Make sure you have the correct Facebook ad account ID. You can refer to an appeal template to increase the chance of approval:
“Hi Facebook Team, I can assure with 100% confidence my accounts never violate any of Facebook’s guidelines, rules, or regulations. What Facebook is doing is seriously hurting my ethical business. I request Facebook to reactivate my accounts.”
Appeal through Meta’s Business Help Center
Visit the Help Center link: https://business.facebook.com/business/help. Next, click on the “Contact Us” section. Then, enter information about your ad account. After that, describe the situation your Facebook Ads account is facing.
Now, use a valid ID to verify your ad account and then click on “Request Review”. Finally, describe fully and accurately the actual situation your account is facing so Facebook understands the account lock is a mistake.
Use appeal links for disabled ad accounts
Besides the above two methods to appeal to Facebook, consider the following links:
For policy-related account disablement: https://www.facebook.com/help/contact/2026068680760273
For accounts disabled due to payment issues: https://www.facebook.com/help/contact/18982324439887
https://www.fb.com/help/contact/391647094929792
Chat with Facebook support for quick assistance at: https://www.facebook.com/business/form/chat?hc_location=ufi
Pay the balance if the account is disabled due to payment issues
To settle the balance and restore a disabled Facebook ad account, choose your ad account, then go to Payment Settings and select Pay. Next, choose a payment method available on your account, enter the balance, and you’re done to restore the account.
Contact Facebook Support
If you’ve tried appealing and settling balances without success, contact Facebook’s support team directly for resolution. This increases your account’s credibility and success rate.
How to restore your disabled Facebook ads account due to violating policies?
If your Facebook ad account is disabled for policy violations, to restore the account, visit: https://www.facebook.com/login.php?next=https%3A%2F%2Fwww.facebook.com%2Fhelp%2Fcontact%2F1937556639801443 and fill in the required information. Then, select the disabled ad account needing appeal.
Here, enter the reason in the “You may provide additional information” section and click “Submit”. After completing the appeal process, wait 1-2 days for Facebook to approve unlocking the account.
These appeal measures are temporary. To avoid this issue permanently, always adhere to Facebook’s advertising policies. Also, prepare multiple Facebook Ads accounts as backups in case one is disabled.
For backup accounts, you can borrow from friends, create new ones. Or for quality Facebook Ads accounts, consider renting from Optimal FB. We are an official Facebook partner with over 10 years of experience in providing ads accounts.
With a diverse and high-quality account inventory, Optimal FB offers high-trust, stable ads accounts that have run hard products at the best prices, along with attractive promotions.
We ensure the accounts are quality since we carefully check before providing them to customers. All the accounts are campaign approval, strong spending, fast ad approval, unlimited spending, optimized bidding prices, rarely get locked,…
Optimal FB experts are available 24/7 for setting up accounts, cloaking black hat link, advising content, optimizing ad,… For further information, contact via hotline: +84564104104.
Knowing how to appeal a disabled Facebook ads account can help you recover the account for uninterrupted Facebook Ads campaigns. We hope that with this detailed guide, you can successfully resolve any issues with ad account disablement.
Contact Info
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fter filing a complaint with Facebook about your disabled ad account, you will not receive an immediate response. Instead, you will have to wait for some time for the system to receive the information and review your account.
The review speed depends on the working speed of the Facebook team, usually after 24 – 48 hours or it could take up to 5 – 7 days.
If you want to know the exact status of your ad account’s review, access the Account Quality section in the Account Manager. Then, select the Account Issues tab and look at the Review Status line.
If the Review Status shows as In Review, then your account has not been approved yet. If it displays as Rejected after the review, the system has permanently banned your account. In this case, you need to create a new Facebook ad account to use.
It depends on whether your Facebook profile is truly reputable to Facebook. Also, whether the identity verification documents like ID cards, passports,…, match the information you entered on your profile. If you use clone accounts or accounts that are not genuine, it is very hard to unlock the account. Facebook gives you 30 days to file a complaint; however, whether the account is restored depends on the processing of the review team.
