When your Facebook advertising account is suddenly disabled, insecurity and anxiety will certainly overwhelm you. However, don’t worry too much, because Optimal FB will accompany you to solve this problem in detail and effectively. In this article, we will provide complete information about the causes of Facebook ad accounts being locked and what to do if ad account is disabled. Let’s explore the most important solutions to get your Facebook Ads account back!
What is a Facebook advertising account?
Facebook Ads account means an advertising account on Facebook, this is the management platform used to organize and deploy advertising campaigns on this social network. When you create an ad account, you can create ads, set audience targets, set budgets, manage campaigns, and track their effectiveness. A Facebook ad account gives you flexible tools and features to tailor your ad campaigns to your specific business goals. You can select audience, geographic location, age, gender, and more to ensure your ads are shown to the right target audience. Furthermore, ad accounts provide tools to track and evaluate the performance of campaigns, including metrics like impressions, engagement, clicks, and more.
Reasons why advertising accounts are disabled
Ad accounts can be disabled for many different reasons. To fix it, you need to clearly understand the cause of the problem. Here are some common causes:
Coming from an ad account:
- Running out of money on the card or running ads is not enough.
- The Facebook account is not reputable enough or does not provide enough personal information.
Unclear payment method settings:
- Account balance is insufficient.
- Using invalid discount code.
- Duplicate card with other locked accounts.
Use Paypal to pay:
- Facebook has blocked Paypal payments in Vietnam.
Run dirty client group:
- Run the customer uid group cut off from 2015.
- Using customer files of unknown origin.
Perform spam actions:
- Commenting or sending too many messages with the same content.
- Join multiple groups at the same time.
- Personal Facebook account locked:
- Personal accounts that are not used frequently or are not trusted.
- Login to too many accounts on the same device.
Ad content that violates Facebook policies:
- Using inappropriate words.
- Advertising unrelated object and advertising form.
- Sensitive or impolite images.
- Understanding the cause and complying with Facebook policies is an effective way to avoid having your ad account disabled.
What to do if your ad account is disabled?
To open a disabled Facebook advertising account, you need to follow the following specific steps:
Appeal against Facebook’s ad account blocking
- Step 1: Log in to your Facebook Ads account, and go to the Account Quality section.
- Step 2: In the What Can You Do section, click Request reconsideration.
- Step 3: Select the third line and enter the reasons and evidence that you think blocking Facebook’s advertising account is unreasonable.
Contact Facebook support
Facebook has a professional support team to handle issues related to advertising accounts. For individual ad accounts that want to appeal, you can contact the support team directly. Not only does chatting with support increase account credibility, but it also increases the likelihood of successful issue resolution.
In the article, we have shared details about the content and questions, hoping that it can help you understand the regulations and reasons why your Facebook Ads account is locked and how to unlock it.
Notes when using advertising accounts
When running ads on the social networking platform Facebook, you need to pay attention and comply with the following specific regulations:
- Running ads with Before-after images is one of the actions banned by Facebook. This platform considers these images to be offensive and threatening to personal honor. Therefore, to avoid having your ad account disabled, it is best to avoid using these types of images in Facebook advertising campaigns. While you may encounter some instances of using Before-After photos in Facebook ads, those posts typically only run for a few days before being blocked. Facebook has no tolerance for any use of this type of image.
- According to Facebook’s advertising policy, images with 18+ and pornographic content are not allowed to be used in advertising posts. This situation applies not only to Facebook but also to most other social networking platforms. Even images that reveal too much skin can be restricted from running ads due to violating Facebook’s policies. To avoid this, images must be carefully processed before use in advertising, especially on Facebook, to ensure compliance with regulations and avoid policy violations.
- Facebook prohibits running ads on content and images related to famous brands because they violate brand copyright. In particular, businesses selling hand-carried fashion or genuine goods ordering services often encounter this problem when trying to run ads on Facebook. Although there are cases where advertisers try to find ways to avoid this regulation and continue to run ads, these measures are often not sustainable. Facebook easily detected violations and immediately disabled their accounts.
- Facebook not only prohibits running ads for products and services that use images of famous people such as actors, singers, players, or athletes, but also does not allow products with images of famous people printed on them. In Vietnam, the handling of these violations is still not strict, many cases are still not handled. However, in other countries, this policy is strictly enforced, with any advertising using celebrity images being rejected during the censorship process.
- The policy prohibiting the use of offensive words on Facebook is a broad rule and does not have a specific list of words. Be careful when using sensitive words in advertising copy. Some common words such as “breasts”, “bust”, “slimming”, “sex”, and “erectile dysfunction”,… are often considered by Facebook to violate policy. Even if you try to circumvent the law, these posts can still have their ads stopped if they are reported or re-checked by Facebook. This may result in immediate blocking of the ad account without prior notice.
- In Facebook’s advertising policy, images related to guns and violence are not allowed. However, in Vietnam, there are still stores that sell products such as batons and nunchaku for self-defense purposes. However, despite good intentions, there are still limitations when running ads on Facebook due to the violent nature of these products.
Contact Info
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Frequently
The length of time a Facebook ad account is disabled may vary depending on the specific cause of the disablement. In some cases, the account may be temporarily disabled, while in others, the deactivation may be permanent. Account recovery time also depends on Facebook’s decision after reviewing and resolving related issues. For temporary cases, account recovery may take a few days, while for permanent deactivations, the account may not be recovered. For the most accurate and up-to-date information about the status of their account, users should contact Facebook support directly.
– Serious policy violations: If an account seriously and repeatedly violates Facebook’s advertising policies, especially violating prohibited content or negatively affecting the community, Facebook may take legal action and decide not to support account unlocking.
– Repeat violations: If an account has been locked and unlocked after support from Facebook but then continues to violate the rules, Facebook may refuse to support unlocking a second time.
– Inaccurate or incomplete information: If the user does not provide accurate and complete information when requesting account unlock, Facebook may refuse support until the information is complete and correct.
